Jurnal Ekonomi Bisnis Indonesia
Vol. 19 No. 02 (2024): Jurnal Ekonomi Bisnis Indonesia

ANALISIS PENGARUH HARGA, PROMOSI, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN

Emawati (Unknown)
Raspati, Jo Eddy (Unknown)
Hamzah, Muhammad Ichwan (Unknown)



Article Info

Publish Date
04 Dec 2024

Abstract

This study aims to determine the influence of price, promotion, and service quality on customer satisfaction. This study uses primary data with a total sample of 30 subjects were obtained from a population, that is customers who have purchased more than one time. The analysis tool used is multiple regression using SPSS for Windows version 22.0. Results of this study indicate the F test that price, promotion, and service quality simultaneous significant influence on customer satisfaction with value Sig 0.000 and value Fcount > Ftable (54.738 > 2.98). Results of the t test (partial) shows that prices have a significant effect on customer satisfaction with value Sig 0.025 and the value tcount > ttable (2.377 > 2.056), the promotion had no significant effect on customer satisfaction with value Sig 0,282 and the value tcount < ttable (1.099 < 2.056) and service quality significantly influence customer satisfaction with value Sig 0.000 and the value tcount > ttable (6.009 > 2.056). It can be concluded that the promotion had no significant effect on customer satisfaction, while price and service quality have a significant effect partially on customer satisfaction. Price, promotion, and quality of service have a significant effect simultaneously on customer satisfaction.

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Journal Info

Abbrev

Jebi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JEBI (Journal Economics Business Indonesian). The International Journal published by Indonesian Business School. This journal focused on Economics, Business and Management studies. The Journal is published twice a year. The aim of the journal is to disseminate the Economics, Business and Management ...