Tadrib: Jurnal Pendidikan Agama Islam
Vol 11 No 1 (2025): Tadrib: Jurnal Pendidikan Agama Islam

The Influence of Service Quality and Infrastructure on Student Satisfaction and Loyalty at SMPIT Muhammadiyah Pangkalan Kerinci

Elvi Sri Rizkiyani (Unknown)
Gusnardi (Unknown)
Gimin (Unknown)



Article Info

Publish Date
03 Jun 2025

Abstract

Student loyalty reflects a strong commitment to their school, demonstrated through continued support for the services provided and influencing prospective students to enroll. This study aims to analyze the effect of service quality and school facilities on student loyalty, with student satisfaction serving as a mediating variable. The research was conducted at SMPIT Muhammadiyah Pangkalan Kerinci using a quantitative approach. The sampling technique employed was a saturated sample, involving the entire population of 34 students. Data were collected through questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results show that service quality and school facilities significantly influence student satisfaction, which in turn affects student loyalty. These findings emphasize that improving service quality and providing adequate facilities are essential in fostering student satisfaction and loyalty. The practical implication of this study suggests that schools should focus on enhancing educational services and infrastructure to build stronger student engagement and commitment.

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Journal Info

Abbrev

Tadrib

Publisher

Subject

Education Environmental Science Library & Information Science Mechanical Engineering Social Sciences

Description

Journal Tadrib focus on the issues that are related in Islamic Education, including Research Methodology, Education Science, Islamic Education Science, Educational Psychology, Learning Psychology, Educational Philosophy, Islamic Educational Philosophy, Lesson Plan, Lesson Design, Lesson Media, ...