Journal of Travel and Leisure
Vol. 1 No. 1 (2024): J-TRUE: Journal of Travel and Leisure

The Influence of Price and Service Quality on The Satisfaction of Italian Tourists (Case Study Pt. Bali Prima Holidays)

I Komang Krisna Putra Yasa (Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali)
Ni Putu Evi Wijayanti (Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali)
Made Darmiati (Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali)



Article Info

Publish Date
11 Nov 2024

Abstract

This study aims to analyze the effect of price and service quality on the satisfaction of Italian tourists who buy Bali Round Trip tour packages at PT. Bali Prima Holidays. This consider uses quantitative strategies with information collection through surveys conveyed to 107 Italian traveler respondents. Data analysis was carried out using multiple linear regression with the help of SPSS software version 26. The findings demonstrated that Italian tourist satisfaction was positively and significantly impacted by price and service quality. The price variable has a t value of 16,088 with a significance of 0,000, while the service quality variable has a t value of 3,270 with a significance of 0,001. Simultaneously, price and service quality have a calculated F value of 652,061 with a significance of 0,000, which means that the two variables jointly affect tourist satisfaction with a contribution of 92,5% (Adjusted R2). This study concludes that increasing competitive prices and good service quality can increase Italian tourist satisfaction. It is recommended to PT Bali Prima Holidays to evaluate prices and improve modern facilities and equipment to increase tourist satisfaction.

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Journal Info

Abbrev

jtrue

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Social Sciences Other

Description

J-True: Journal of Travel and Leisure is a peer-reviewed academic journal dedicated to fostering scholarly discourse and disseminating significant research in the fields of travel and leisure. The journal aims to be a pivotal resource for academics, practitioners, and students interested in the ...