Jurnal Layanan Masyarakat (Journal of Public Service)
Vol. 9 No. 4 (2025): JURNAL LAYANAN MASYARAKAT

DIGITAL MARKETING TRAINING VIA MARKETPLACES AND SOCIAL MEDIA: A COMMUNITY SERVICE PROGRAM TO STRENGTHEN COFFEE SHOP BUSINESSES AROUND MOUNT KELUD

Nur Aini Hidayati (Departemen Ilmu Ekonomi, Fakultas Ekonomi dan Bisnis, Universitas Airlangga, Surabaya, Indonesia)
Yessi Rahmawati (Departemen Ilmu Ekonomi, Fakultas Ekonomi dan Bisnis, Universitas Airlangga, Surabaya, Indonesia)
Widya Sylviana (Departemen Ilmu Ekonomi, Fakultas Ekonomi dan Bisnis, Universitas Airlangga, Surabaya, Indonesia)
Shochrul Rohmatul Ajija (Universitas Airlangga)
Arivia Fikratuz Zakia (Departemen Ilmu Ekonomi, Fakultas Ekonomi dan Bisnis, Universitas Airlangga, Surabaya, Indonesia)



Article Info

Publish Date
22 Dec 2025

Abstract

The contemporary digital age presents numerous opportunities and problems that can be leveraged by all societal strata, including rural areas.  One option is utilising marketplaces as a potential sales channel for advertising business products.  Nevertheless, among the Kelud Coffee Business Group supported by LAZ Al Azhar in Laharpang Hamlet, Puncu Village, Kediri Regency, insufficient knowledge and abilities in leveraging marketplaces persist as an obstacle.  This community service initiative was executed using interactive training techniques and direct mentorship over a three-month period, encompassing instruction in marketplace account establishment, product catalogue administration, promotional tactics via social media, and online transaction methodologies.  Assessment was conducted using pre- and post-tests of participants' digital competencies and the observation of gains in online sales.  The activity's outcomes indicated a 22.15% enhancement in digital knowledge and online marketing competencies post-training.  This action demonstrates that digital marketing training via marketplaces and social media can substantially enhance the digital marketing proficiency of local coffee enterprises.

Copyrights © 2025






Journal Info

Abbrev

jlm

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences Other

Description

Jurnal Layanan Masyarakat (Journal of Public Service) (p-ISSN: 2580-8680 , e-ISSN: 2722-239X) is a scientific journal that publishes articles of community service from the application of various scientific disciplines. The purpose of this journal publication is to disseminate the results of ...