Journal of Innovative and Creativity
Vol. 6 No. 1 (2026)

Penerapan Etika Profesi Dalam Meningkatkan Kualitas Pelayanan Pada Perusahaan Bank Rakyat Indonesia (BRI)

Nasution, Dito Aditia (Unknown)
Sinaga, Ardyn Sari (Unknown)
Silaban, Lusi Winda (Unknown)
Nababan, Kartika Novelia (Unknown)
Maramis, Bella Cyintia (Unknown)
Ramadhani, Alya (Unknown)
Gandung, Andryan (Unknown)



Article Info

Publish Date
16 Jan 2026

Abstract

Bank BRI has its own written and unwritten rules for conducting its business activities. Another important component the company upholds is professional ethics. Professional ethics are outlined in a code of ethics established by professional organizations to ensure each member acts professionally, fairly, and responsibly. Professional ethics not only regulates individual behavior but also maintains integrity, responsibility, and public trust in a profession. Implementing a professional code of ethics can certainly improve the quality of Bank BRI's service to customers. The case of PT Bank Rakyat Indonesia, Tbk demonstrates that weak integrity and accountability can be detrimental to many parties. The impact not only reduces the company's credibility but also undermines stakeholder trust in banking in Indonesia. The case at PT Bank Rakyat Indonesia, Tbk reflects a crisis in professional ethics involving integrity, independence, and competence.

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Journal Info

Abbrev

joecy

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Description

Journal of Innovative and Creatifity (JOECY) publishes research articles in the field of education which report empirical research on topics that are significant across educational contexts, in terms of design and findings. The topic could be in curriculum, teaching learning, evaluation, quality ...