UI / UX Design Model for Student Complaint Handling Application Using Design Thinking Method (Case Study: STMIK Rosma Karawang)

Setiyani, Lila
Tjandra, Evelyn

International Journal Of Science, Technology & Management (IJSTM)
Vol. 3 No. 3 (2022): May 2022

The development of information technology is currently very rapid and unavoidable, especially in the world of education. Global demands require the education sector to constantly adjust technological developments with efforts to improve the quality of education, adjust the use of information and communication technology. STMIK Rosma is a university that utilizes computer technology. However, there are still shortcomings, namely the absence of a student complaint application so that the process of submitting student complaints is still running manually. This results in not recording student complaints, student complaint data not well documented, so that the college leadership of the campus cannot monitor the complaints submitted by students. This study aims to analyze the functional requirements of the STMIK Rosma student complaint application. The method used in this research is Design Thinking. The result of this research is the UI / UX design of the student complaint handling application (mobile application) at STMIK Rosma Karawang which is designed using the classic mockuplus tools. This research is expected to provide suggestions to universities to improve the process of handling student complaints.