JBTI : Jurnal Bisnis : Teori dan Implementasi
Vol. 16 No. 3 (2025): December 2025

Too Much to Choose: How Product Overload in Retail Leads to Consumer Decision Fatigue?

Ramli S (Unknown)
Dahri, Nur Wahyunianti (Unknown)
Aqil, Muhammad (Unknown)
Nurfaidah (Unknown)



Article Info

Publish Date
31 Dec 2025

Abstract

The sample used consisted of 300 respondents, selected using purposive sampling techniques. The present study employed a covariance-based structural equation modeling (CB-SEM) approach to analyze the data collected from respondents. The findings indicated that the marketing mix and consumer behavior exert a substantial influence on purchasing decisions, while brand image demonstrated an absence of significant impact. Furthermore, the marketing mix does not exert a substantial influence on customer satisfaction. Consumer behavior and brand image are found to have a significant impact on customer satisfaction. The marketing mix and consumer behavior, which serve as mediators in purchasing decisions, have been demonstrated to exert a significant influence on customer satisfaction. Conversely, brand image, which functions as a mediator in purchasing decisions, has been found to have an insignificant influence on customer satisfaction.

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Journal Info

Abbrev

bti

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis: Teori dan Implikasi (JBTI) merupakan jurnal ilmiah berkala (setahun dua kali). Tujuan utama jurnal ini adalah untuk mendiseminasi artikel ilmiah dalam bidang bisnis, yang memiliki fondasi teori dan implemetatif. Berkaitan dengan hal tersebut, artikel yang dipublikasikan harus ...