Journal of Innovative and Creativity
Vol. 5 No. 2 (2025)

Exploring User Feedback in the Development of the iPosyandu Mobile Application: A Phenomenological Study through Focus Group Discussion

Sakina Abdullah (Department of Medical Education, Faculty of Medicine, University of Alkhairaat, Indonesia)
Salmah Suciaty (1Department of Medical Education, Faculty of Medicine, University of Alkhairaat, Indonesia)
Fedri Ruluwedrata Rinawan (Department of Public Health, Faculty of Medicine, Universitas Padjadjaran, Sumedang, Indonesia)



Article Info

Publish Date
21 May 2025

Abstract

This study aimed to explore user feedback in the development of the iPosyandu mobile application through a phenomenological approach using Focus Group Discussion (FGD). The research focused on understanding users’ experiences regarding usability aspects such as ease of use, appearance and satisfaction, and usefulness. A total of 12 participants were selected based on their MAUQ (Mobile Health App Usability Questionnaire) scores and divided into two groups according to network conditions: good signal and poor signal areas. Data were collected through FGDs and analyzed thematically. Three main themes emerged: Ease of Use, Appearance and Satisfaction, and Usefulness. Participants generally found the application useful and visually appealing, although some issues were reported, including slow response time in low connectivity areas and limited offline functionality. Based on user input, recommendations for improvement include adding an offline mode, implementing appointment reminder notifications, and enhancing interface clarity. This study contributes to the understanding of user-centered design principles in m-Health applications, particularly in regions with varying technological accessibility. The findings provide practical insights for developers and stakeholders to enhance the iPosyandu application to better meet user needs and local context challenges.

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Journal Info

Abbrev

joecy

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Description

Journal of Innovative and Creatifity (JOECY) publishes research articles in the field of education which report empirical research on topics that are significant across educational contexts, in terms of design and findings. The topic could be in curriculum, teaching learning, evaluation, quality ...