Berajah Journal
Vol. 5 No. 12 (2026): Berajah Journal

PERLINDUNGAN KONSUMEN TERHADAP BARANG PESANAN YANG TIDAK SESUAI DALAM TRANSAKSI ONLINE MELALUI SHOPEE

Ni Komang Sri Novia Dewi (Unknown)
Ni Made Jaya Senastri (Unknown)
Made Puspasutari Ujianti (Unknown)



Article Info

Publish Date
21 Feb 2026

Abstract

In the practice of trading through the Shopee platform electronic system, there are still frequent discrepancies between the goods received by consumers and those agreed upon, both in terms of quality, quantity, and specifications, thus potentially causing losses and legal uncertainty. This study aims to analyze the validity of electronic buying and selling transactions through Shopee and the form of legal protection for consumers against losses that arise. The method used is normative legal research with a statutory regulatory approach and a conceptual approach. The results of the study indicate that transactions through Shopee are valid legal acts as long as they meet the requirements for a valid agreement according to the Civil Code and are recognized in the provisions of the ITE Law and the PP PMSE. Consumer protection is provided preventively through the obligation to provide correct information and repressively through compensation mechanisms and dispute resolution, although its implementation is not yet optimal and still requires strengthening.

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Journal Info

Abbrev

go

Publisher

Subject

Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Description

BERAJAH JOURNAL menerbitkan artikel tentang pendidikan dan pembelajaran secara umum. Berisi artikel /hasil penelitian yang ditulis oleh para ahli, ilmuwan, praktisi, dan reviewer di bidang pendidikan dan pembelajaran. Beberapa cakupan Berajah Journal meliputi: Teori dan landasan pendidikan dan ...