Journal Publicuho
Vol. 8 No. 4 (2025): November - January - Journal Publicuho

RESPON KONSUMEN STARBUCKS INDONESIA TERHADAP ISU BOIKOT BRAND TERAFILIASI ISRAEL: (Studi Deskriptif Kualitatif Pada Starbucks Coffee)

Ilham Jaelani (Universitas Singaperbangsa Karawang)
Fajar Hariyanto (Universitas Singaperbangsa Karawang)
Ana Fitriana Poerana (Universitas Singaperbangsa Karawang)



Article Info

Publish Date
23 Nov 2025

Abstract

This study aims to examine the responses of Starbucks Indonesia consumers to the boycott issue involving brands affiliated with Israel. The boycott emerged as a form of solidarity with the humanitarian conflict in Palestine and sparked public debate regarding ethical consumption and loyalty to global brands. This research uses a descriptive qualitative approach, involving eight informants who are active Starbucks consumers in Indonesia. Data were collected through in-depth interviews, observation, and document studies, and analysed using thematic methods. The findings show that consumer responses fall into three main categories: (1) consumers who remain loyal due to considerations of product quality and lifestyle; (2) consumers who take a neutral stance by occasionally purchasing while also supporting local products; and (3) consumers who refuse to buy as a form of social and religious concern. These findings indicate that consumer decisions regarding boycott issues are influenced by individual perceptions, social values, and emotional attachment to the brand. This study is expected to contribute to consumer behaviour research, particularly in the context of socio-political issues that affect preferences toward global brands.

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Journal Info

Abbrev

journal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Description

Aim Journal Publicuho is a double-blind peer-reviewed publication that aims to disseminate all information that contributes to the understanding and development of the study of public administration and public policy and social issues through the publication of research articles or critical reviews. ...