<![CDATA[The quality of health services is a level that shows the perfection of health services which is able to cereate a sense of satisfaction in each patient. So if there is dissatisfaction whit the patient, this is something that needs to be taken into account. This study aims to determine the influence of the quality of administrative staff services on patient satisfaction in the outpatient unit of the Santong Public Health Center, North Lombok Regency. This research uses a cros-sectional design, of quantitative analysis. The population in this study was all medical personnel at the Santong Community Health Center, North Lombok Regency. The collection technique used accidiental sampling, whit a sample of 50 samples. The instrument in this research is questionnaire, the date analysis used is simple linier regression. The research shows that all indicators of service quality (Reliability, Responsiveness, Assurance, Empathy, tangible) together have a positive influence on the quality of administrative staff service on patient satisfaction in the outpatient unit of Santong Community Health Center, North Lombok Regency.]]>
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