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<![CDATA[HUBUNGAN KINERJA PEGAWAI LOKET TERHADAP KEPUASAN PASIEN DI PUSKESMAS CAKRANEGARA ]]>
<![CDATA[Sujarwoko Sujarwoko]]>;
<![CDATA[Maria Sarima Didung]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i1.3
<![CDATA[Cakranegara Health Center is one of the health centers in the city of Mataram. This health center serves both inpatients and outpatients, each service institution has different services to patients. This study uses quantitative research methods with a total of 97 respondents. The results of the analysis as many as 10 patients said the employee performance was of poor quality or 10.3%, while 52 patients said that the employee's performance was of high quality or could be percentage to 53.6%, and the patients who said that the employee's performance was very high quality were 35 patients or 36.1%. The sample in this study was 97 respondents at the Cakranegara Health Center, the value of the respondents' answers to employee performance on patient satisfaction from 18 questions listed on the questionnaire distributed to 97 respondents. The results obtained, namely the value = 0.076, which means that it is smaller than 0.05, this indicates that there is a relationship between the performance of the employee at the registration counter and patient satisfaction at the Cakranegara Health Center. From the results of the p value (Sig) = 0.000 <0.05 (significant). This means that there is a significant relationship between the performance of employees at the registration counter and patient satisfaction at the Cakranegara Health Center in 2021. Performance is everything that a person does and the results in carrying out the function of a job. The results of quantitative analysis research at the Cakranegara Health Center found that there were still unsatisfactory services to patients in registration services at the Cakranegara Health Center. Patient satisfaction can be seen from the services provided by the registration counter employees, where the perception of patients who feel that employee performance is less qualified is 100% less. satisfied 50%, satisfied 40%, and very satisfied 10%. And it is recommended for further researchers to specifically examine the performance of services provided by employees at the registration counter.]]>
<![CDATA[PENGARUH DESAIN ATAU PENEMPATAN RUANG TUNGGU TERHADAP KENYAMANAN PASIEN DI LOKET PENDAFTARAN PUSKESMAS SURANADI ]]>
<![CDATA[I Made Putu Sudiartha Hartawan]]>;
<![CDATA[Adam Hadi Suyanto]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i1.4
<![CDATA[The Suranadi Health Center is one of the two youngest health centers in West Lombok district, this is the local government's response to its commitment to bringing health services closer to optimally improving health status, the operation of the Suranadi Health Center was inaugurated on January 29, 2018. The Suranadi Health Center is still relatively new. Therefore it is necessary to assess the spatial arrangement such as the design of the waiting room at the registration counter which can be a factor for patient comfort. This study aims to determine whether there is an effect of the design or placement of the waiting room on the comfort of the patient at the registration counter of the Suranadi Public Health Center. This research was analyzed by descriptive data analysis with a quantitative approach. The data collection technique for this study used observation. The population of this study were all patients from April to June and the sample in this study was 97 patients. Data collection techniques for this study used a questionnaire. Based on the results of the study using a sample of 97 patients, it was found that there was an influence of waiting room design/placement on patient comfort at the registration counter, 10 people who felt less comfortable were less comfortable with the placement design. Comfortable as many as 3 people (30.0 %), good amounting to 32 people, where who feel less comfortable as many as 4 people (12.5% %), who feel comfortable as many as 28 people (88.7%), very good amounting to 55 people, where 5 people (9.1%) feel less comfortable, 50 people (90.9%) feel comfortable. This means that there is an effect of waiting room design / placement on patient comfort at the Suranadi Health Center in 2021.]]>
<![CDATA[PENGARUH ETIKA TERHADAP MUTU PELAYANAN LOKET PENDAFTARAN PASIEN RAWAT JALAN RUMAH SAKIT UNIVERSITAS MATARAM ]]>
<![CDATA[Abdul Aziz Fatriyawan]]>;
<![CDATA[Arsi Safitri]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i1.5
<![CDATA[Mataram University Hospital is a hospital belonging to the Ministry of Research and Technology of Higher Education (Kemenristekdikti) which is authorized to the Chancellor of the University of Mataram and has a vision of becoming a superior hospital with comprehensive services and involving multidisciplinary activities to improve the health status of the community by implementing service ethics, especially the section registration counter which is the spearhead of the hospital itself or the first service that is passed by the patient. This research is an analytical observational research, namely research that tries to explore the research data design and uses data sourced from respondents and documentation of the Mataram University Hospital. The sample of this study were 97 respondents who were outpatients at the Mataram University Hospital. Based on the results of research and discussion on the influence of outpatient ethics at the Mataram University Hospital, it has a significant effect on service quality, namely as much as 61.9% individually.]]>
<![CDATA[PENGARUH MUTU PELAYANAN ADMINISTRASI TERHADAP KEPUASAN PASIEN IGD DI PUSKESMAS PENIMBUNG TAHUN 2021 ]]>
<![CDATA[Syatriawan Perdana Putra]]>;
<![CDATA[Desak Ketut Swaria Sari]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i1.6
<![CDATA[Puskesmas is the first strata health service unit in charge of organizing health efforts in a certain area, the health efforts carried out include promotive, preventive, curative and rehabilitative efforts. UPT BLUD Puskesmas Penimbung as one of the Puskesmas located in West Lombok Regency which serves outpatients. The quality of health services at puskesmas is the end product of complex interactions and dependencies between various components or aspects of service. Quality health center services will be one of the determining factors in efforts to improve public health status. The purpose of this study was to analyze the effect of the quality of administrative services on ER patient satisfaction at the Penimbung Public Health Center, in 2021. This type of research is an analytical study, namely research that aims to find the relationship between factors. The research approach used in this study was a cross sectional approach. The sample of this study was 87 respondents to the emergency department at the Penimbung Public Health Center. The results of this study indicate that there is a significant effect between service quality and patient satisfaction (p value = 0.000 < 0.05). The correlation results show that the higher the service quality, the higher the patient satisfaction.]]>
<![CDATA[ANALISIS KUANTITATIF KELENGKAPAN DOKUMEN REKAM MEDIS PASIEN RAWAT JALAN DI PUSKESMAS CAKRANEGARA TAHUN 2021 ]]>
<![CDATA[Januari Lesmana]]>;
<![CDATA[Dewi Suciana]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i1.7
<![CDATA[Cakranegara Health Center is one of the health centers in Mataram city. This health center serves both outpatients and inpatients. Every health care institution must have a medical record document. Medical record is a file that contains records and documents about patient identity, examination, treatment, actions and other services. There is a need for quantitative analysis to see the completeness of filling out medical record documents. The purpose of this study was to determine the completeness of filling out outpatient medical record documents. This study uses a descriptive quantitative research method with a population of outpatient medical record documents and a sample of 97 medical record files with saturated sampling data collection techniques by means of checklist observations. The results of the quantitative analysis research at the Cakranegara Public Health Center were found to be incomplete in filling outpatient medical record documents. The highest incompleteness in the items of professional degrees of nurses, doctors and illegible writing is 78 medical record documents (78%), and the lowest incompleteness in name and medical record number items is 97 complete medical record documents (100%). Based on the results of this study, it is recommended for further researchers to research specifically for medical record documents in general polyclinics or specifically for one disease.]]>
<![CDATA[HUBUNGAN DIAGNOSIS PENYAKIT DENGAN PEMBERIAN RUJUKAN PASIEN BPJS DI PUSKESMAS PRINGGASELA UTAMA TAHUN 2022 ]]>
<![CDATA[Amalia Rizkiani]]>;
<![CDATA[Abdul Aziz Fatriyawan]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i2.8
<![CDATA[Health services are carried out in stages starting from the first level of health services, second level health services (district general hospitals) can only be provided upon referral from first level health services, third level health services (provincial or central general hospitals) can only be provided for referrals from second-level or first-level health services, except in emergencies. This study aims to determine the relationship beteen disease diagnosis and the provision of referrals for BPJS patients at the pringgasela utama public health center in 2022. This research method uses analytical observational. The population in this study were outpatients totaling 97 people. The technique used is observation, documentationdata taken using a questionnaires shon in the table and analyzed using the contingency coefficient test. The result of this study obtained a probability value (p value) for the contingency coefficient test, the value = 0,000 < α 0,05, (significant), meaning there is a significant relationship beteen disease diagnosis and the provision of BPJS patient referral at the Pringgasela Urtma healt center in 2022.]]>
<![CDATA[HUBUNGAN KUALITAS PELAYANAN PETUGAS PENDAFTARAN DENGAN KEPUASAN PASIEN BPJS RAWAT JALAN DI PUSKESMAS AIKMEL TAHUN 2022 ]]>
<![CDATA[Anisa Ratna Dewi]]>;
<![CDATA[M. Adnan]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i2.9
<![CDATA[The ability of officers to meet patient needs can be measured by the level of patient satisfaction. There are patients who complain and complain to the registration officer, the complaint shown to the clerk at the registration is in the form of a complaint about the length of time in providing service, so that the patient waits long and the officers are less friendly in providing services. This study aims to determine the relationship between the service quality of registration officers and the satisfaction of outpatient BPJS patients at the Aikmel Health Center. This study is an analytic observational study with a cross sectional data design, the sample in this study was 85 respondents who were outpatient BPJS patients at Aikmel Health Center. The collection tools and methods used are questionnaires through the interview method conducted from April to July 2022. The data analysis used is univariate and bivariate analysis with Kendall's test. The results of the Kendall's tau test showed that the service quality of the registration officer was significantly related to patient satisfaction. It was known that the percentage of patients who were satisfied was higher, namely 43 people with a percentage (50.6%) compared to patients who felt very satisfied, amounting to 37 people with a percentage (43). ,5 %) and those who feel dissatisfied are 7 people with a percentage (5,9 %). The results of the bivariate analysis with the Kendall's tau test were obtained that the p value (Approx.Sig) = 0.000 <0.05 which means (significant) so that the hypothesis is accepted. The results showed that patients were satisfied with the service quality of the registration officer at the Aikmel Health Center, the better the service quality.]]>
<![CDATA[PENGARUH KELENGKAPAN BERKAS REKAM MEDIS TERHADAP MUTU PELAYANAN KESEHATAN PASIEN RAWAT JALAN DI PUSKESMAS RENSING TAHUN 2022 ]]>
<![CDATA[Bq. Saadatul Hidayati]]>;
<![CDATA[Sujarwoko Sujarwoko]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i2.10
<![CDATA[This study aims to determine the effect of the completeness of medical record files on the quality of outpatient health services at the Rensing Health Center in 2022. This study used an analytical observational method with a sample of 81 respondents, the statistical test used was Kendall's Tau to determine the effect of completeness of medical record files with quality of outpatient care. The results of this study found the number of incomplete medical record files was 13.6%, incomplete medical record files were found to be 19.7%, and complete medical record files were 66.7%. The quality of service for patients with low quality was found to be 18.5%, quality service was 50.%, and very quality service was 30.9%. The results of the Statistical Test with the Kendall's Tau Test obtained a probability value / p value / Approx Sig = 0.001 < 0.05 (Significant). Because the results are significant, it means that there is an effect of the completeness of the medical record file on the quality of outpatient health services at the Rensing Health Center in 2022.]]>
<![CDATA[ANALISIS SISTEM RUJUKAN INTERNAL DAN RUJUKAN LANJUT DI PUSKESMAS MATARAM TAHUN 2022 ]]>
<![CDATA[Baiq Sri Wahyuni]]>;
<![CDATA[Hary Pristianto]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i2.11
<![CDATA[The Mataram Public Health Center is a health service facility in the Mataram area, precisely on Jalan Catur Warga. The Mataram Public Health Center serves patients from general poly, elderly poly, children's poly, dental clinic, MCH and family planning poly. offline way where the patient comes directly to the Mataram Public Health Center then the officer enters the patient data. This study aims to analyze the internal referral system and further referrals at the Mataram Public Health Center, so that many patients use the services at the Mataram Public Health Center. In the information flow of referral letters and back-referrals are doctors, nurses and medical record officers. Where the making of referral letters and back referrals is sourced from the patient's medical record. In general, it can be said that referral letters and back-referrals are used as service information and written communication between referring doctors at Primary Health Service Facilities (FKTP) and doctors who treat patients in hospitals. The results showed that the analysis of the internal referral system and further referrals at the Mataram Public Health Center, were not referred to 68 people (70.1), 13 people were referred internally (13.4) while 16 people were further referred (16.5) so it can be concluded that The service at the puskesmas is very good, so many patients are not referred.]]>
<![CDATA[PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KOTA MATARAM TAHUN 2022 ]]>
<![CDATA[I Made Putu Sudiartha Hartawan]]>;
<![CDATA[Zaini Zaini]]>
<![CDATA[ Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022 ]]>
Publisher : <![CDATA[LPPM, Akademi Administrasi Rumah Sakit Mataram ]]>
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DOI: 10.662944/njms.v1i2.12
<![CDATA[Health services will produce clinical outcomes, benefits obtained by patients, and patient experiences in the form of satisfaction or disappointment, the attitude and behavior of BPJS service providers shown by employees in providing services to the community politely, The level of patient satisfaction with services is an important factor that develops a service delivery system that is responsive to complaints customers, and waiting times and maximize the impact of services on patients. Study this is an analytic observational research with cross-sectional data design and conducted for identify through gift questionnaire, then analyze for look for there is whether or not connection quality service with level satisfaction patient participant BPJS Health in Installation Treat Mataram City Regional General Hospital Road. The sample of this study was 97 respondents who were outpatient BPJS patients at the Mataram City General Hospital. Based on the results of research on Service Quality with Patient Satisfaction who feel dissatisfied patient amount 5 people (5,2%), Meanwhile Very satisfied patient amount 32 people (33,0%), and Patient satisfied totaling 60 people (61.8% ), can be explained Probability value (p value) Spearman rho correlation test obtained value = 0.000 < 0.05, (Significant), the strength of the relationship = 0.776 (means Strong Positive), meaning the better the quality services will have a positive effect on BPJS Outpatient Patient Satisfaction at the Mataram City Regional General Hospital in 2022.]]>
