<![CDATA[This study aims to analyze the level of public satisfaction among elderly citizens and individuals with special needs (OBK) toward implementation of “Si nDuk KEREN” innovation program in pacitan regency. This research shown the innovation that developed since 2019 with proactive administrative services (home visit and collective on-site services) ro vulnerable groups, ensuring inclusivity in population administration without cost to applicant. This research method using mix method that referring to the national regulation with nine service elements were assessed through questionnaires distributed to 50 respondents. The result found that the highest satisfaction scores were found in requirement and service products, while the lowest were in service time, officer competence and facilities and infrastructure. Despite logistical challenges in field data collection due to the characteristics of the target group, the “Si nDuk KEREN” program significantly improved access to population administration services for elderly and disabled residents. This innovation contribute to inclusive governance and supports equal access to administrative rights essential for health, education, and social welfare service.]]>
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