EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis
Vol 14 No 1 (2026): Januari

From Hope To Burden: A Mixed Methods Analysis Of The Psychosocial Impact And Financial Stress Of Online Loan Borrowers In Jakarta

Budi Safari (Study Program of Airport and Air Transport Management, Aviation College of AVIASI Jakarta)
Dewi Endah Fajariana (Study Program of Airport and Air Transport Management, Aviation College of AVIASI Jakarta)
Andarias Sambo (Faculty Of Management and Business, Universitas Mitra Bangsa, Jakarta)
Haspul Naser (Faculty Of Management and Business, Universitas Mitra Bangsa, Jakarta)
Nurwulan Kusuma Devi (Faculty Of Management and Business, Universitas Mitra Bangsa, Jakarta)



Article Info

Publish Date
30 Jan 2026

Abstract

The use of online lending (pinjol) often leads to urgent psychosocial pressure and financial stress for borrowers. As a result, m any borrowers become trapped in a cycle of debt that leads to immediate financial strain, decreased quality of life, and mental and social health problems. Therefore, this study aims to analyze the psychosocial impacts and measure the level of financial stress experienced by pinjol borrowers in Jakarta. Mixed methods approach with an exploratory sequential design with a total of 166 respondens. The study offers an integrated analysis of psychological, social, and economic aspects within a single framework, focusing on the urban context that has not been widely explored. Findings indicate that most respondents experienced psychological pressure, with 53% reporting anxiety and 43% experiencing social pressure due to societal stigma. More than 48% of respondents reported high levels of financial stress, with 51% citing non-transparent interest rates and aggressive debt collection practices as contributing factors. The psychosocial impacts of online lending as well as high interest rates and repetitive debt cycles often lead to emotional strain, helplessness, and ongoing stress. Borrowers who lack financial literacy are more vulnerable to risky lending practices.

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Journal Info

Abbrev

ER

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Other

Description

Ekombis Review: Jurnal Ilmiah Ekonomi dan Bisnis is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, and ...