<![CDATA[IT productivity paradox phenomenon shows that increasing investment in information technology is not always followed by increasing productivity or user satisfaction. In the context of smart governance, citizen science becomes a strategic approach to evaluate the effectiveness of geospatial technology. This study explores the relationship between self-efficacy, spatial abilities, and user knowledge of system quality and information quality and their impact on user satisfaction. The case study was conducted on the Sistem Informasi Penataan Ruang (Si-Petarung) of Malang City. The results showed that self-efficacy has the most dominant influence on system quality with a dominance value of 40.5%, and user knowledge has the greatest impact on information quality with a dominance value of 32.29%. Information quality is also proven to be the most significant factor in increasing user satisfaction with a dominance value of 47.93%. These findings emphasize the importance of individual abilities, system quality, and information quality in supporting the successful implementation of geospatial technology and provide a basis for developing a system that is more inclusive and responsive to user needs.]]>
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