Dinasti International Journal of Education Management and Social Science
Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April

The Effect of Sales Promotion on Repurchase Intention Mediated by Service Quality, Promotion Attractiveness, and Consumer Satisfaction in Indonesian Airlines

Imam Ozali (Faculty of Economics and Business, Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)
Edi Abdurachman (Doctoral Degree Program, Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)
Yuliantini Yuliantini (Faculty of Economics and Business, Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)
Sandriana Marina (Faculty of Economics and Business, Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)



Article Info

Publish Date
11 Apr 2026

Abstract

This study aims to analyze the effect of sales promotions on repurchase intention mediated by service quality, promotional attractiveness, and customer satisfaction. This study employs a descriptive quantitative approach using a survey method. Data were analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results indicate that customer satisfaction, promotional appeal, and sales promotion have significant effects on repurchase intention, while service quality does not show a significant effect on repurchase intention; 2) Promotional appeal has a significant effect on repurchase intention; 3) Service quality does not have a positive and significant effect on repurchase intention; 4) Sales promotions do not have a positive and significant effect on customer satisfaction; 5) Sales promotions significantly influence promotional appeal; 6) Sales promotions significantly influence service quality; 7) Sales promotions significantly influence repurchase intention; 8) Sales promotions do not significantly influence repurchase intention through service quality; 9) Sales promotions positively and significantly influence repurchase intention through promotional appeal; 10) Sales promotions significantly influence repurchase intention through customer satisfaction

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Journal Info

Abbrev

DIJEMSS

Publisher

Subject

Education

Description

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which ...