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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK IJEBD (International Journal Of Entrepreneurship And Business Development) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan International Journal of Marine Engineering Innovation and Research Annals of Human Resource Management Research Jurnal Ilmu Multidisplin Greenation International Journal of Law and Social Sciences
Edi Abdurachman
Institut Transportasi Dan Logistik Trisakti, Indonesia
Agriculture, Biological Sciences & Forestry Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Physics Public Health Social Sciences Transportation

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The Effect of Sales Promotion on Repurchase Intention Mediated by Service Quality, Promotion Attractiveness, and Consumer Satisfaction in Indonesian Airlines Imam Ozali; Edi Abdurachman; Yuliantini Yuliantini; Sandriana Marina
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6491

Abstract

This study aims to analyze the effect of sales promotions on repurchase intention mediated by service quality, promotional attractiveness, and customer satisfaction. This study employs a descriptive quantitative approach using a survey method. Data were analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results indicate that customer satisfaction, promotional appeal, and sales promotion have significant effects on repurchase intention, while service quality does not show a significant effect on repurchase intention; 2) Promotional appeal has a significant effect on repurchase intention; 3) Service quality does not have a positive and significant effect on repurchase intention; 4) Sales promotions do not have a positive and significant effect on customer satisfaction; 5) Sales promotions significantly influence promotional appeal; 6) Sales promotions significantly influence service quality; 7) Sales promotions significantly influence repurchase intention; 8) Sales promotions do not significantly influence repurchase intention through service quality; 9) Sales promotions positively and significantly influence repurchase intention through promotional appeal; 10) Sales promotions significantly influence repurchase intention through customer satisfaction
Determinants of Parcel Locker Adoption in Last-Mile Delivery with Emphasis on Logistics Value, Consumer Orientation, Value Co-Creation, and Green Awareness Lis Lesmini; Prasadja Ricardianto; Nofrisel; Yana Tatiana; Edi Abdurachman
Jurnal Manajemen Industri dan Logistik Vol. 10 No. 1 (2026): 10 original research articles, were authored/co-authored by 38 authors from 3
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v10i1.1759

Abstract

This study aims to identify the key factors that influence consumers' intention to adopt parcel locker services in last-mile delivery, using Service-Dominant Logic to explain how value is created between consumers and service providers. The research was conducted in Jakarta using a quantitative approach. Data were collected from 412 e-commerce users through a structured survey using stratified random sampling across five administrative cities. The Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with appropriate statistical software. The study concludes that consumer adoption of parcel lockers depends more on collaborative experiences and personalized interactions than on environmental concerns. Value Co-Creation plays a central role as the main pathway driving adoption.
Analysis of Factors that Influencing Interest in Green Warehouse Adoption Rifqi Fadilah; Muhammad Fariz Fauzan; Edi Abdurachman; Mohamad Zaini
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2107

Abstract

The growth of the logistics sector in Indonesia has highlighted the importance of sustainable practices, including the adoption of green warehouses. This study investigates the factors influencing interest in green warehouse adoption, focusing on warehouse leader orientation, knowledge of green warehouses, and awareness of green warehouse regulations. Using a quantitative approach with a survey of 43 respondents from two institutions, the study employed Structural Equation Modeling-Partial Least Squares (SEM-PLS) for analysis. The findings reveal that knowledge of green warehouses significantly and positively impacts the interest in adoption, while warehouse leader orientation and knowledge of regulations show no significant influence. The study underscores the importance of enhancing knowledge and awareness about green warehouses to promote their adoption and contribute to environmental sustainability in the logistics sector.
Effect of On-Time Delivery, Tracking, and Cargo Insurance on Customer Loyalty through Customer Satisfaction Isti Fani; Edi Abdurachman; Juliater Simarmata; Nofrisel Nofrisel
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3718

Abstract

Purpose: This research investigates how on-time delivery, tracking systems, and cargo insurance influence customer loyalty via customer satisfaction among logistics service users in Jakarta, Indonesia. Methodology: This research utilized a quantitative, cross-sectional approach with purposive sampling of 318 logistics customers in Jakarta (62% business and 38% individual consumers). Five constructs were measured using validated seven-point Likert scales and analyzed via SEM-PLS using SmartPLS with 5,000 bootstrap resampling. Results: On-time delivery significantly affected customer satisfaction (β = 0.326, p < 0.001) and loyalty (β = 0.386, p < 0.001). Tracking systems and cargo insurance also significantly influenced satisfaction (β = 0.285 and 0.249, p < 0.001) and loyalty (β = 0.205, p = 0.002; and β = 0.138, p = 0.009). Customer satisfaction significantly predicted loyalty (β = 0.460, p < 0.001). All mediation paths showed partial mediation (VAF = 28.0%–45.5%). The model explained 79.0% of the satisfaction and 77.4% of the loyalty variance. Conclusions: Customer satisfaction partially mediates the effect of logistics service attributes on loyalty. Building on previous studies, this study categorizes on-time delivery, tracking systems, and cargo insurance into three separate trust dimensions operational, informational, and financial that influence satisfaction and loyalty. Limitations: This study was limited to logistics customers in Jakarta, employed a cross-sectional design, and examined only three service attributes, excluding other potential determinants of loyalty. Contributions: This study enhances the literature on logistics service quality by introducing a three-dimensional trust framework, offering practical insights for providers in Jakarta.
Determination of Ship Accident Risk in Indonesia: Contribution of Crew Member Competence and Job Stress Through Safety Culture Moderated by Communication Effectivity and Supervision Danny Faturachman; Edi Abdurachman; Prasadja Ricardianto; Siti Maemunah
International Journal of Marine Engineering Innovation and Research Vol. 11 No. 2 (2026)
Publisher : Department of Marine Engineering, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j25481479.v11i2

Abstract

this paper investigates how human factor variables determine ship accident risk in Indonesian domestic shipping. Drawing on accident investigation reports and international literature, the study proposes and tests a structural model linking deck crew competence, supervisory quality, and work stress to perceived ship accident risk, with safety culture as an intervening variable and work stress and competence as moderators. National data from Indonesia’s National Transportation Safety Committee (KNKT) for 2020–2025 indicate that human error remains the dominant contributing factor in marine accidents, with high fatality rates despite the implementation of SOLAS, STCW, and the ISM Code. Relevant studies confirm that inadequate training, fatigue, miscommunication, and weak supervision are among the most critical contributors to marine casualties. A quantitative survey will be conducted among Indonesian seafarers working on domestic Roro ferries and passenger/ cargo vessels, focusing on major inter-island routes. The proposal model will be tested using Partial Least Square–Structure Equation Modelling (SEM) to assess direct, indirect, and moderating effects of competence and job stress on the relationship between safety culture and perceived accident risk. The expected contribution is twofold: theoretically, it integrates Human Factor Analysis and Classification System (HFACS) Maritime and safety culture perspectives into a comprehensive human factor risk perception framework tailored to an archipelagic developing country; practically, it provides evidence=based insights for regulators and shipping companies regarding priority interventions in crew training, work-rest scheduling, supervision, and safety culture development.
Penanganan Inventory RAW Material Produk Minumum Kopi Susu PT. XYZ Amna Suci; Nofrisel Nofrisel; Sandriana Mariana; Edi Abdurachman; Okin Ringan Purba
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7805

Abstract

Abstrak: Studi ini bertujuan untuk menganalisis pentingnya perencanaan bahan baku yang akurat dalam menghadapi fluktuasi permintaan pada industry makanan dan minuman. Penelitian ini berfokus pada pengelolaan persediaan bahan baku produk kopi susu di PT. XYZ. Analisis variabilitas permintaan menunjukkan adanya perbedaan yang signifikan antara permintaan aktual dan pemesanan bahan baku, khususnya pada biji kopi arabika. Nilai varians awal sebesar 1.08 melebihi standar yang dapat diterima, yaitu 1,00. Setelah diterapkannya Teknik peningkatan akurasi peramalan permintaan, nilai varians berhasil diturunkan menjadi 1,01. Diagram fishbone digunakan untuk mengidentifikasi faktor-faktor utama penyebab terjadinya varians persediaan. Hasil penelitian menunjukkan bahwa peningkatan akurasi peramalan permintaan serta penguatan koordinasi informasi di seluruh rantai pasok merupakan faktor penting dalam meningkatkan efisiensi pengelolaan persediaan bahan baku.
The Influence of Effort Expectancy and Digital Facilitating Conditions on Use Behavior of Online Expedition Service Sonya Sidjabat; Edi Abdurachman; Edhie Budi Setiawan; Hartiwi Prabowo
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4738

Abstract

Indonesia’s rapidly expanding digital economy has made online expedition services a crucial component of e-commerce last-mile delivery. However, the determinants of actual usage behavior, particularly the role of demographic factors, remain insufficiently explored. This study examines the direct effects of effort expectancy, social media influence, and digital facilitating conditions on use behavior, as well as the mediating role of age among Indonesian users of online expedition services. Using a quantitative approach, data were collected from 250 purposive respondents who had used major expedition platforms within the past six months and analyzed using partial least squares structural equation modeling. The results indicate that all three antecedents have significant positive effects on use behavior, with effort expectancy emerging as the strongest predictor. Age shows a significant direct effect and mediates the relationships between the three predictors and use behavior. The model explains 68% of the variance and demonstrates strong predictive relevance. These findings underscore the importance of usability, social influence, and digital support, while highlighting age as a key factor shaping adoption. Online expedition providers should therefore focus on user-friendly platforms, active social media strategies, and inclusive digital infrastructure to increase adoption across age groups.
Determinants of Freight Forwarder Selection: A Decision-Making Model in Less-than-Container-Load (LCL) Shipping Novita Widyaningrum; Edi Abdurachman; Juliater Simarmata; Tri Cahyadi; Rully Indrawan; Budi Mantoro; Christine Widilestari
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.772

Abstract

Previous studies in logistics and freight transportation have largely focused on service quality, customer satisfaction, or operational efficiency, but limited attention has been given to understanding how key service attributes influence customers’ behavioral intentions and final decisions in selecting freight forwarding services, particularly in the context of LCL shipping. This indicates a research gap in the existing literature on freight forwarding service selection. This study aims to develop a decision-making model for selecting freight forwarding services in Less-than-Container-Load (LCL) shipping by examining the influence of delivery time, price, and brand image on customers’ intention to use and decision to use freight forwarding services. A quantitative research approach was employed with data collected from 200 exporters and SMEs in Semarang, Surabaya, and Jakarta that utilize LCL shipping services. The data were analyzed using Structural Equation Modeling (SEM). The results indicate that delivery time, price, and brand image have significant positive effects on both intention to use and decision to use freight forwarding services. Among the independent variables, brand image shows the strongest influence on intention to use, while delivery time has the strongest impact on decision to use. Furthermore, intention to use significantly mediates the relationships between delivery time, price, brand image, and the decision to use freight forwarding services. This study contributes to the logistics and supply chain management literature by providing an integrated decision-making model for freight forwarding service selection in LCL shipping and offering practical insights for logistics providers to improve service strategies that enhance customer intention and decision to use their services.
A Preliminary Research Design and Model Determinants of Ship Accident Risk in Indonesia: The Roles of Competence, Work Stress, Communication, and Supervision through Safety Culture Danny Faturachman; Edi Abdurachman
International Journal of Marine Engineering Innovation and Research Vol. 11 No. 1 (2026)
Publisher : Department of Marine Engineering, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j25481479.v11i1

Abstract

Indonesia is the world’s largest archipelagic state, where sea transport is the backbone of passenger and cargo mobility, yet ship accidents remain frequent and often highly fatal. This paper proposes and tests a structural model linking four human-factor dimensions—crew competence, work stress, communication effectiveness, and supervision—to perceived ship accident risk in Indonesia, with safety culture as a mediating variable. A quantitative survey is conducted among 300 seafarers operating in three major maritime regions (Batam, Merak, and Bali), and data are analyzed using Structural Equation Modeling (SEM) following recommended rules of thumb for sample size and model evaluation. The study aims to identify the most influential human-factor determinants of perceived accident risk and to provide evidence-based recommendations for strengthening maritime safety culture.
The Paradox of Social Influencer Attacks on Maritime Public Transport Adoption: A Structural Equation Modeling Approach Gembong Satria Negara; HM Thamrin Thamrin; Denny Siahaan; Budiasih Budiasih; Edi Abdurachman; Sri Tutie Rahayu; Iwan Weda
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 9 No 2 (2026): March 2026
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v9i2.3632

Abstract

Purpose: This study investigates the impact of operational compliance and minimum service standards on passenger behavior in maritime transport. Specifically, it examines the novel moderating role of "Social Influencer Attacks" and Electronic Service Quality (E-Servqual) on the relationship between behavioral intention and actual usage behavior among Ro-Ro ferry passengers. Design/methodology/approach: A quantitative cross-sectional design was employed, utilizing a purposive sampling method of Ro-Ro ferry passengers at the Merak-Bakauheni crossing, Indonesia. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS to assess the measurement and structural models. Findings: The findings confirm that crew compliance and minimum service standards significantly enhance passengers' behavioral intentions. Crucially, the study reveals a paradox: while intentions lead to behavior, Social Influencer Attacks significantly weaken this transition. Conversely, E-Servqual acts as a positive buffer, strengthening the intention-behavior link. Research limitations/implications: The empirical context is limited to the Indonesian archipelagic ferry crossing. Future studies should replicate this model across varied geographical and transportation modes. Practical implications: Maritime operators must develop proactive digital crisis management to counter negative influencer campaigns, whilst simultaneously investing in E-Servqual infrastructure to maintain passenger trust. Originality/value: This paper extends UTAUT2 and E-WOM theories by introducing "Social Influencer Attack" as a unique negative moderator, bridging the gap between maritime logistics management and digital sociology. Paper type: Research paper.
Co-Authors Amna Suci Budi Mantoro Budiasih Budiasih Christine Widilestari Danny Faturachman, Danny Denny Siahaan Edhie Budi Setiawan Gembong Satria Negara Hartiwi Prabowo HM Thamrin Thamrin Imam Ozali Isti Fani Iwan Weda Juliater Simarmata Lis Lesmini Mohamad Zaini Muhammad Fariz Fauzan Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Novita Widyaningrum Okin Ringan Purba Prasadja Ricardianto Prasadja Ricardianto Rifqi Fadilah Rully Indrawan Sandriana Mariana Sandriana Marina Siti Maemunah Sonya Sidjabat Sri Tutie Rahayu Tri Cahyadi Yana Tatiana Yuliantini Yuliantini