EVALUASI KEPUASAN PENUMPANG PADA PELAYANAN DI PELABUHAN PENYEBERANGAN AMOLENGO

Hado (Universitas Sulawesi Tenggara)
Galih Adi Sulistyo (Universitas Nahdlatul Ulama Sulawesi Tenggara)
Ahiula (Institut Teknologi Bisnis dan Kesehatan)
Maudhy Satyadharma (Dinas Perhubungan Provinsi Sulawesi Tenggara)
Sulfiana Fitra Nang (Dinas Perhubungan Provinsi Sulawesi Tenggara)
Asriyati (Dinas Perhubungan Provinsi Sulawesi Tenggara)

Cangkal : Jurnal Ilmu Sosial dan Humaniora
Vol. 1 No. 1 (2025): Mei - Oktober 2025

This study aims to evaluate the level of passenger satisfaction with services at the Amolengo Ferry Port. This research was conducted at the Amolengo Ferry Port from July to August 2024, with a sample size of 406 service users at the Amolengo Ferry Port. The results showed that the public satisfaction score was 61, or poor. This issue requires attention from the Amolengo-Labuan Ferry Port Technical Implementation Unit (UPTD), which manages transportation at the Amolengo and Labuan ports, to improve service quality and impact user satisfaction at the Ferry Port.