ADI Journal on Recent Innovation (AJRI)
Vol. 7 No. 2 (2026): March

Digital Banking and Operational Efficiency toward Bank Sustainability Performance

Soleman Lenggu, Max ABR. (Unknown)
Muhtarom, Muhtarom (Unknown)
Rangi, Noah (Unknown)
Sunengsih, Meriyana (Unknown)



Article Info

Publish Date
26 Mar 2026

Abstract

The rapid growth of digital banking has significantly transformed banking operations by enhancing efficiency and supporting sustainability-oriented practices aligned with the Sustainable Development Goals (SDGs), yet empirical evidence on its integrated impact remains limited, particularly in emerging markets. This study aims to examine the effect of digital banking adoption on operational efficiency and bank sustainability performance, while assessing the role of efficiency in strengthening sustainable outcomes. A quantitative panel data approach is applied using multi-year data from 25 commercial banks over the period of 2018–2023, where digital banking indicators, efficiency measures, and sustainability performance proxies are analyzed through regression-based panel data models with appropriate control variables. The empirical findings reveal that digital banking adoption positively and significantly improves operational efficiency, and higher efficiency levels are associated with enhanced sustainability performance, indicating that efficiency serves as a key mechanism linking digital transformation and sustainable banking performance. This study concludes that digital banking acts as a strategic enabler of sustainable banking by simultaneously improving operational efficiency and long-term sustainability performance, offering important implications for bank managers and policy makers in formulating data-driven digital transformation strategies that support sustainable financial development.

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Journal Info

Abbrev

ajri

Publisher

Subject

Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Industrial & Manufacturing Engineering

Description

AJRI is a reputable Scientific Publication Media aim to foster research finding that concentrate towards recent innovation and creativity to support advancement in global civilization and humanity. AJRI Journal published two times a year (March & September) by Asosiasi Dosen Indonesia (ADI) ...