JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH
Vol. 11 No. 2 (2026): Regular Issue (In Progress)

IMPLEMENTASI STRATEGI KOMUNIKASI ORGANISASI UNTUK MENINGKATKAN MUTU LAYANAN PENDIDIKAN DI SMK

Dahlan, Muhammad (Unknown)
Widodo, Hendro (Unknown)
Hidayati, Dian (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to analyze the implementation of organizational communication strategies in improving the quality of educational services in Vocational High Schools (SMK). The study used a qualitative approach with a case study method. Data were collected through in-depth interviews, observations, and documentation studies with school leaders, teachers, and education personnel. Data were then analyzed using data reduction, data presentation, and conclusion drawing techniques. The results indicate that organizational communication strategies in vocational high schools are implemented through a combination of formal and informal two-way communication. This communication plays a crucial role in strengthening work coordination, enhancing teacher professionalism, streamlining educational services, and encouraging improvements in the quality of learning. However, the implementation of organizational communication strategies still faces obstacles such as differences in individual character, differing perceptions of policies, and the sudden delivery of online information that lacks direct explanation. Solutions implemented include leadership introspection, an adaptive communication approach, strengthening two-way discussion forums, and evaluating the effectiveness of the communication media used. This study concludes that an open, participatory, and well-managed organizational communication strategy is a key factor in improving the quality of educational services in vocational high schools.

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Journal Info

Abbrev

kp

Publisher

Subject

Education

Description

Jurnal Kepemimpinan dan Pengurusan Sekolah (JKPS) merupakan jurnal ilmiah penelitian pendidikan yang memuat hasil penelitian dan/atau kajian analitis - kritis di bidang kepemimpinan kepala sekolah, proses pembelajaran dan evaluasi pendidikan dengan tujuan untuk mengeksplorasi dan mengembangkan model ...