Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis
Vol. 10 No. 1 (2026): Margin Eco: Jurnal Ekonomi dan Perkembangan Bisnis

Pengaruh Keamanan, Kepercayaan dan Gaya Hidup Terhadap Loyalitas Pengguna e-Wallet di Kota Banjarmasin

Ananda, Salsadila Zahra (Unknown)
Yulianti, Fadma (Unknown)
Daud, Ibrahim (Unknown)
Goenadhi, Lydia (Unknown)



Article Info

Publish Date
17 May 2026

Abstract

This research focuses on how security, trust, and lifestyle relate to the loyalty of DANA e-wallet users in Banjarmasin City. A quantitative approach was applied by distributing a survey of 68 DANA users selected based on domicile, age, and usage intensity criteria. Responses were collected using questionnaires and then tested through a multiple linear regression model with SPSS version 25. The analysis found that security has not become a significant factor in maintaining user  loyalty. In contrast, trust and lifestyle have significant effects. Overall, the simultaneous test shows that the three variables still contribute significantly to user loyalty. These results indicate that loyalty is not sufficiently explained by security aspects alone, but also by users’ confidence in the service and the suitability of application features with daily activity patterns. These findings place trust and service relevance as important elements in maintaining DANA user loyalty. However, these findings should be read by considering the characteristics of the respondents who were dominated by young users, so generalization to all DANA users in Banjarmasin City needs to be carried out carefully.

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Journal Info

Abbrev

margin

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Margin Eco adalah jurnal fakultas ekonomi dan perkembangan bisnis. Jurnal ini diterbitkan oleh fakultas ekonomi Universitas KH. A. Wahab Hasbullah Tambakberas Jombang. Terbit secara berkala satu semester sekali. Dimana sebagai sarana kajian ilmiah dan keilmuan di bidang ekonomi yang merupakan ...