Pelatihan bahasa inggris profesional untuk meningkatkan kemampuan komunikasi karyawan hotel

Lilis Lamsehat Panjaitan (Sekolah Vokasi, Universitas Diponegoro)
Althaf Gauhar Auliawan (Sekolah Vokasi, Universitas Diponegoro)
Revasha Oktavia (Sekolah Vokasi, Universitas Diponegoro)
Friska Anastasya (Sekolah Vokasi, Universitas Diponegoro)

Tintamas: Jurnal Pengabdian Indonesia Emas
Vol. 3 No. 1 (2026): Tintamas: Jurnal Pengabdian Indonesia Emas

This community service program aims to improve hotel employees’ professional English communication skills through a communicative approach emphasizing speaking and listening competencies. The training was conducted through workshops, role-playing activities, guest service simulations, and the use of digital technology combined with project-based learning methods. This program is expected to enhance employees’ confidence and readiness in interacting with international guests. The program outputs include improved communication skills and the development of a sustainable communication-based training module for hotel management. The results of this program were also documented in an academic publication to support sustainability and the development of similar programs in the hospitality sector.