Journal of Educational Management Research
Vol. 5 No. 3 (2026)

Digitalization of Management and Correlation With The Quality of Student Administration Services

Khairunnisa, Mila (Unknown)
Hidayat, Wahyu (Unknown)
Gustini, Neng (Unknown)



Article Info

Publish Date
11 May 2026

Abstract

This study examines the correlation between management digitalization and the quality of student administration services at Senior High Schools. Digital management involves leveraging technology to transform educational resources from analog to digital, including attendance, e-report cards, and learning platforms, and to enable AI for personalization, data storage, and IoT for facility monitoring. Student administration encompasses planning, student admissions, attendance, discipline, and the Student Council (OSIS). A quantitative, descriptive correlational approach was used with 261 eleventh-grade students selected using the Slovin formula. Data were obtained through a Likert-scale questionnaire and analyzed using instrument testing (validity and reliability), classical assumption tests (normality and linearity), and correlation/determination tests. The results indicate a high level of management digitalization (average 3.97) and high service quality (3.85). There was a strong and significant positive correlation (r = 0.806, p = 0.001 < 0.05), with digitalization explaining 65% of the variation in service quality (R² = 0.650). In conclusion, optimizing digitalization improves efficiency, transparency, and responsiveness, although improvements in response speed, assurance, and empathy are needed for staff. Findings were limited to this school.

Copyrights © 2026






Journal Info

Abbrev

jemr

Publisher

Subject

Humanities Education Social Sciences

Description

Journal of Educational Management Research is an international peer-reviewed journal which publishes original and significant contributions to educational management, administration, and leadership, in its broadest sense, from all over the world. This includes primary research projects in schools ...