Jurnal Genesis Indonesia
Vol. 5 No. 02 (2026): Articles in Press - Jurnal Genesis Indonesia

Corporate Reputation and Religious Fatwas: An Examination of Unilever Indonesia’s Public Statements

Shifa Ardiana Rachmawati (Universitas Slamet Riyadi)
Syifa Ardiani Rachmawati (Universitas Slamet Riyadi)
Retno Wulan Pawestri (Universitas Slamet Riyadi)
Otniel Christian Putra Delova (Universitas Slamet Riyadi)
Pramudya Ibnu Subrata (Universitas Slamet Riyadi)



Article Info

Publish Date
17 May 2026

Abstract

The reputational crisis facing multinational corporations in Indonesia following MUI Fatwa No. 83 of 2023 represents a complex ideological challenge. This research analyzes the significant boycott pressures experienced by PT Unilever Indonesia Tbk, triggered by perceived geopolitical affiliations regarding the Israel-Palestine conflict. Utilizing qualitative content analysis grounded in Image Restoration Theory, this study examines how defensive narratives were constructed in official press releases to sustain brand resilience. The findings indicate that Unilever implemented strategic communication patterns centered on localization, specifically emphasizing local ownership, domestic operations, and halal certification. Furthermore, the company utilized transcendence strategies by highlighting its commitment to humanitarian aid in Gaza through official agencies. Theoretically, crisis communication effectiveness in religious markets depends heavily on aligning corporate narratives with the legitimacy of local religious authorities. This article serves as a practical guide for Public Relations practitioners in navigating sociopolitical crises while maintaining corporate legitimacy.

Copyrights © 2026






Journal Info

Abbrev

JGI

Publisher

Subject

Humanities Computer Science & IT Education Engineering Social Sciences

Description

Jurnal Genesis Indonesia is a journal managed by The Indonesian Institute of Science and Technology Research. True to its name: Genesis, which means "beginning of formation", this journal is aimed at students, as well as young researchers and young professionals. This journal covers various scopes, ...