Ettisal: Journal of Communication
Vol. 10 No. 1 (2025): Ettisal : Journal of Communication

Organizational Communication Culture in Village Governments and the Quality of Administrative Services in Sidoarjo District of Indonesia

Ade Putra Satria (Universitas Muhammadiyah Sidoarjo, Jl. Mojopahit No.666 B, Sidowayah, Celep, Kec. Sidoarjo, Kabupaten Sidoarjo, Jawa Timur 61215)
Totok Wahyu Abadi (Universitas Muhammadiyah Sidoarjo, Jl. Mojopahit No.666 B, Sidowayah, Celep, Kec. Sidoarjo, Kabupaten Sidoarjo, Jawa Timur 61215)
Nur Aini Shofiya Asy'ari (Universitas Muhammadiyah Sidoarjo)
Anurat Anatanatorn (Burapha University Thailand, 169 Long Had Bangsaen Rd, Saen Suk, Chon Buri District, Chon Buri 20130, Thailand)



Article Info

Publish Date
06 May 2026

Abstract

Organizational communication culture in Indonesia, especially in Sidoarjo, still faces challenges in the form of ineffective interaction between the village government and the community, which results in low understanding and participation of residents in utilizing administrative services. The purpose of this study is to explain the influence of organizational communication culture of village government on the quality of administrative services in the village. This quantitative study uses a simple random sampling technique in data collection. Primary data collected from 106 village government officials in Sidoarjo Regency as respondents were processed and analyzed using multiple linear regression analysis. The results of the analysis show that organizational communication culture has a significant influence of 84.6% on the quality of administrative services, with accountability (66%) and teamwork (46.1%) as the dominant factors that strengthen service quality. In contrast, the variables of community service (-69.2%), openness of communication (-63.5%), and coordination (-65.6%) actually have a negative impact on the quality of administrative services. Based on these findings, the study recommends the need to improve communication culture in village government organizations as a strategic step to improve the quality of administrative services and increase responsiveness to community needs.

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Journal Info

Abbrev

ettisal

Publisher

Subject

Description

Ettisal: Journal of Communication is an online, peer-reviewed, Communication Science journal dedicated to high-quality research in communication. While centered in communication studies, the journal welcomes work from any discipline that intersects with communication, including the social sciences, ...