Membangun kinerja tim awak kapal multikultur: Peran cross-cultural agility, komunikasi organisasional, dan knowledge sharing di industri pelayaran China

Sarbini Sarbini (Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardika)
Sri Rahayu (Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardika)
Rifda Fitrianty (Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardika)
Fanny Dwi Puspitasari (Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardika)

Journal of Management and Digital Business
Vol. 6 No. 2 (2026): Journal of Management and Digital Business

This study aims to analyze the effects of cross-cultural agility and organizational communication on crew team performance through knowledge sharing in a China-based shipping company. This study uses a quantitative approach involving 140 crew members working in a multicultural environment. The variables analyzed include cross-cultural agility, organizational communication, knowledge sharing, and team performance. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through two main stages, namely the outer model and inner model assessments. The results show that cross-cultural agility has a positive and significant effect on both knowledge sharing and crew team performance. Organizational communication has a positive and significant effect on knowledge sharing, but it does not have a direct effect on team performance. In addition, knowledge sharing significantly affects team performance and mediates the relationship between cross-cultural agility and team performance, as well as the relationship between organizational communication and team performance.