Pendampingan Tata Kelola Desa Wisata Berkelanjutan Melalui Penyusunan SOP Pelayanan dan Pengelolaan Tiket di Desa Wisata Bantaragung

Susanto Susanto (Sekolah Tinggi Ilmu Ekonomi Bisnis Indonesia)
Ai Nunung (Universitas Muhammadiyah Bandung)
Sri Purwati (Sekolah Tinggi Ilmu Ekonomi Bisnis Indonesia)
Ara Aydia Van Is (Universitas Muhammadiyah Bandung)
Siti Marliah (Sekolah Tinggi Ilmu Ekonomi Bisnis Indonesia)

Jurnal Penelitian dan Pengabdian Masyarakat
Vol. 4 No. 2 (2026): May 2026 In Press

This community service activity aimed to strengthen the governance of Bantaragung Tourism Village in Majalengka through the development of service SOPs and tourism ticket management based on sustainable tourism principles. The implementation method employed an Action Participatory approach by actively involving tourism village managers in problem identification, training, mentoring, implementation, and program evaluation. The results showed an improvement in the managers’ understanding and skills related to tourism services, ticketing administration, and professional tourism governance. The preparation of service SOPs and ticket management systems contributed to improving service quality, administrative transparency, and the sustainability of tourism management. This program supports the development of a competitive and sustainable community-based tourism village.