Lentera:Indonesian Journal of Multidisciplinary Islamic Studies
Vol 8 No 1 (2026): Lentera: Indonesian Journal of Multidisciplinary Islamic Studies

Reconstructing Digital Consumer Protection in Indonesia: Towards an Integrative Risk-Based Compliance Framework

Suparlan Suparlan (Universitas Nahdlatul Wathan Mataram)
Apipuddin Apipuddin (Universitas Islam Negeri Mataram)
Nasrullah Nasrullah (Universitas Islam Negeri Mataram)
Saipul Arip Watoni (Universitas Islam Negeri Mataram)
Lalu Akhmad Rizkan (Universitas Nahdlatul Wathan Mataram)
Harun Azwari (Sekolah Tinggi Ilmu Syariah Darussalam Bermi)
Muhamad Yusup (Universitas Islam Negeri Mataram)



Article Info

Publish Date
14 Jun 2026

Abstract

The rapid expansion of Indonesia’s digital economy has transformed consumer protection from a product- and transaction-oriented issue into a broader question of digital governance, personal data security, platform responsibility, and risk-based regulatory compliance. Although existing studies have examined consumer protection, electronic commerce, and personal data protection separately, limited scholarly attention has been given to how these legal regimes can be integrated into a coherent compliance framework for digital business actors. This study aims to reconstruct digital consumer protection in Indonesia by developing an integrative risk-based compliance framework that connects consumer rights, data protection obligations, and platform accountability. Using normative juridical research with statutory and conceptual approaches, this study analyzes primary legal materials and relevant scholarly literature to assess the coherence of legal norms, the allocation of responsibility, and the adequacy of preventive and remedial mechanisms in digital transactions. The study finds that Indonesia’s digital consumer protection framework remains fragmented across several legal instruments, resulting in overlapping obligations, unclear platform liability, weak regulation of electronic standard clauses, and limited mechanisms for consumer redress in data-driven transactions. The proposed framework classifies compliance obligations according to the level of risk arising from digital business activities, including risks related to transaction asymmetry, misuse of personal data, algorithmic or platform-based control, and consumer loss recovery. The novelty of this study lies in its integration of consumer protection, personal data protection, and platform accountability into a single risk-based compliance model. Theoretically, this framework contributes to the development of digital consumer protection scholarship by shifting the analysis from sectoral regulation to integrated regulatory governance. Practically, it provides guidance for regulators, digital platforms, and business actors in designing preventive compliance systems, strengthening accountability mechanisms, and developing more effective online dispute resolution for digital consumers in Indonesia.

Copyrights © 2026






Journal Info

Abbrev

lentera

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

Description

LENTERA invites scholars, researchers, and students to contribute the result of their studies and researches in the areas related to Islam, Muslim society, and other religions which covers textual and fieldwork investigation with various perspectives of law, philosophy, mysticism, history, art, ...