Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis
Vol 10 No 1 (2026): Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis

Digital Payment Efficiency through QRIS Convenience and Security: The Mediating Role of Trust

Luh Nik Oktarini (Universitas Hindu Indonesia)
Putu Yudy Wijaya (Universitas Hindu Indonesia)
Ni Wayan Wina Premayani (Universitas Hindu Indonesia)
Gede Agus Dian Maha Yoga (Universitas Hindu Indonesia)
Gusti Alit Suputra (Universitas Hindu Indonesia)



Article Info

Publish Date
08 Jun 2026

Abstract

This study aims to determine the effect of ease and security of QRIS on the efficiency of digital payments with trust as a mediator. The theories used to support this study are the Diffusion of Innovation (DOI) Theory and the Technology Acceptance Model (TAM) Theory. This study focuses on Denpasar City residents belonging to Gen X and Gen Y who use QRIS in transactions. The research method used in this study is a quantitative approach. The population in this study is all Denpasar City residents belonging to Gen X and Gen Y, whose number is not known for certain, so the sample is calculated using the Lameshow formula with the number of samples obtained being 96 respondents. This study has 7 hypotheses, which will be tested using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). Based on the results of data analysis, the results of ease of QRIS have a positive and significant effect on the efficiency of digital payments. QRIS security has a positive and insignificant effect on the efficiency of digital payments. Ease of QRIS has a positive and significant effect on trust. QRIS security has a positive and significant effect on trust. Trust has a positive and significant effect on the efficiency of digital payments. Trust mediates the effect of QRIS convenience on digital payment efficiency (partial mediation). Trust mediates the effect of QRIS security on digital payment efficiency (full mediation).

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Journal Info

Abbrev

relevansi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Relevansi: Jurnal Ekonomi, Manajemen, dan Bisnis  is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, and accounting, including but not limited to: Economics      Monetary Economics, Finance, and Banking ...