Probono and Community Service Journal
Vol 5, No 1 (2026): Issue June 2026

Strengthening Village Licensing Services Through Open and Accountable Minimum Service Standards in Sindangheula Village, Serang Regency

Diki Okta Dwi Putra (Faculty of Law, Universitas Sultan Ageng Tirtayasa)
Rila Kusumaningsih (Universitas Sultan Ageng Tirtayasa)
Ferina Ardhi Cahyani (Universitas Sultan Ageng Tirtayasa)
Ahmad Rayhan (Universitas Sultan Ageng Tirtayasa)



Article Info

Publish Date
13 Jun 2026

Abstract

The provision of public services at the village level, particularly in licensing procedures, often faces challenges related to legal certainty, transparency, and potential maladministration. This article describes efforts to strengthen state administrative law through the implementation of Minimum Service Standards (SPM) based on Minister of Home Affairs Regulation Number 59 of 2021 in Sindangheula Village, Serang Regency. The objective of this activity is to enhance the legal understanding of village officials and the community regarding standardized service benchmarks, thereby establishing licensing procedures that are transparent, accountable, and free from illegal levies. The method employed in this community service activity is Community Education through Legal Counseling with a Participatory Action Research (PAR) approach. The PAR method was selected because it emphasizes collaboration and active engagement between researchers and participants, viewing research as a process "from, by, and by, for the community." The legal counseling, delivered by lecturers from the Faculty of Law, Universitas Sultan Ageng Tirtayasa, was conducted interactively through group discussions and question-and-answer sessions, enabling the community not only to receive information unidirectionally but also to actively formulate solutions to bureaucratic challenges they encounter. The results of the activity demonstrate a significant improvement in the legal literacy of both the community and village officials concerning their rights and obligations in licensing services. This participatory approach successfully fostered collective awareness to oversee information transparency and service accountability, thereby minimizing discretionary practices and strengthening the institutional legitimacy of village governance.

Copyrights © 2026






Journal Info

Abbrev

probonocsj

Publisher

Subject

Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Probono and Community Service Journal, also known as Probono Journal, is a peer-reviewed journal that publishes articles on the result of community engagement, especially in law community engagement. PCSJ is published by the Faculty of Law Universitas Sultan Ageng Tirtayasa (Untirta), Indonesia. ...