Journal of Educational Management Research
Vol. 5 No. 4 (2026)

Enhancing Student Administrative Services Through Integrated POAC Management Functions in Islamic Secondary Schools

Auliatul Maulida (Universitas Islam Zainul Hasan Genggong)
Poppy Rachman (Universitas Islam Zainul Hasan Genggong)
Nur Hayati (Universitas Islam Zainul Hasan Genggong)



Article Info

Publish Date
01 Jul 2026

Abstract

This study aims to analyze the implementation of administrative management in improving student administrative services based on the four managerial functions of Planning, Organizing, Implementation, and Monitoring (POAC). A descriptive qualitative approach was employed to obtain an in-depth understanding of administrative management practices in an Islamic secondary school. Data were collected through semi-structured interviews, direct observations, and document analysis involving school leaders, administrative personnel, and students. The data were analyzed using the interactive model of data condensation, data display, and conclusion drawing and verification. The findings reveal that the four managerial functions have been implemented systematically. Planning is reflected in structured work programs and service schedules, organizing is supported by a clear distribution of responsibilities and collaborative coordination, implementation is characterized by responsive, orderly, and standardized administrative services, while monitoring is conducted through continuous supervision and periodic evaluation. Nevertheless, several challenges remain, including limited facilities, insufficient administrative personnel, increasing workloads, and delays in administrative data submission. These findings imply that strengthening integrated administrative management, supported by digital technology adoption, continuous staff development, and sustainable quality assurance, is essential for improving the effectiveness, efficiency, and sustainability of student administrative services in Islamic educational institutions.

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Journal Info

Abbrev

jemr

Publisher

Subject

Humanities Education Social Sciences

Description

Journal of Educational Management Research is an international peer-reviewed journal which publishes original and significant contributions to educational management, administration, and leadership, in its broadest sense, from all over the world. This includes primary research projects in schools ...