Room of Civil Social Development
Vol. 5 No. 3 (2026): Room of Civil Society Development

English Communication and Meeting Etiquette Training to Enhance the Professionalism of Public Administration Students: Pelatihan English Communication dan Meeting Etiquette untuk Meningkatkan Profesionalisme Mahasiswa Administrasi Publik

Yulia Wiji Astika (Institut Administrasi dan Kesehatan Setih Setio, Bungo, Indonesia)
Teta Wismar (Institut Administrasi dan Kesehatan Setih Setio, Bungo, Indonesia)
Iin Nirwana (Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi, Jambi, Indonesia)
Monalisa Monalisa (Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi, Jambi, Indonesia)



Article Info

Publish Date
25 Jun 2026

Abstract

Workplace developments and increasing demands for professionalism in public service require students to develop strong communication skills, including the ability to communicate in English and apply professional meeting etiquette. However, some students still face challenges in oral communication, self-confidence, and the application of communication etiquette in professional settings. This community service program aimed to enhance students’ capacity through English Communication and Meeting Etiquette training to support professionalism in public service. The program involved 30 Public Administration students and was implemented using an experiential learning approach through material delivery, meeting simulations, public service communication practice, mentoring, and evaluation. Evaluation was conducted through pre-tests, post-tests, and skill observations. Based on the activity evaluation recap, the participants’ average score increased from 61 in the pre-test to 85 in the post-test. Observation results also indicated improvements in speaking skills, presentation skills, self-confidence, and the application of professional meeting etiquette. These results suggest that English Communication and Meeting Etiquette training contributes positively to improving students’ professional communication skills in supporting high-quality and responsive public service.

Copyrights © 2026






Journal Info

Abbrev

rcsd

Publisher

Subject

Arts Humanities Education Social Sciences Other

Description

Focus and Scope Focus Room of Civil Society Development (RCSD) is a community service-oriented journal that focuses on advancing theories, research, and practices in community participation and empowerment. The journal explores innovative approaches to fostering active participation of communities ...