<![CDATA[This community service activity aimed to support the socialization and education of the employee performance appraisal system through the e-Kinerja application at the Regional Revenue Agency (Bapenda) of Palembang City. The activity was carried out using a qualitative descriptive approach, with data collected through in-depth interviews with human resources staff and official documentation from the e-Kinerja system developed by the National Civil Service Agency (BKN). The results show that Bapenda Palembang has implemented a digital performance appraisal system in line with Government Regulation No. 30 of 2019 on Civil Servant Performance Appraisal and Ministerial Regulation No. 6 of 2022 on ASN Performance Management. Appraisals are conducted quarterly using four main components: Work Results, Work Behavior, SKP Score, and Organizational Achievement. The observed employee consistently achieved Good ratings across all 2025 assessment periods. Two primary factors affecting appraisal quality were identified: (1) discrepancies between system data and actual field performance due to technical and time limitations; and (2) SKP targets not being met due to unrealistic target-setting, uneven task distribution, and competency gaps. This service activity recommends regular e-Kinerja technical training for employees, participatory and SMART-based SKP formulation, and optimization of the monitoring features within the system.]]>
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