Jurnal Pariwisata Tourista
Vol. 6 No. 1 (2026): April 2026

The influence of product quality on purchase decisions and its impact on consumer satisfaction

Heri Prabowo (PGRI Semarang University)
Farah Chalida Hanoum (PGRI Semarang University)
Qristin Violinda (PGRI Semarang University)
Hawik Ervina Indiworo (PGRI Semarang University)
Rita Meiriyanti (PGRI Semarang University)



Article Info

Publish Date
28 Jun 2026

Abstract

This study aims to analyze the influence of product quality on purchase decisions and its impact on consumer satisfaction at Whitebon Resto Semarang. In an era of increasingly intense business competition, understanding the factors that influence consumer purchasing decisions is crucial for maintaining competitiveness and customer loyalty. The research problem addressed in this study is how product quality affects purchasing decisions and how these decisions subsequently influence consumer satisfaction. The proposed research method employs a survey approach, involving respondents who are customers of Whitebon Resto Semarang. Data were collected using structured questionnaires to capture consumers’ perceptions of product quality, purchasing decisions, and satisfaction levels. The findings reveal a significant positive relationship between product quality and purchasing decisions. Furthermore, purchasing decisions were found to have a meaningful contribution to enhancing consumer satisfaction. These results highlight the pivotal role of product quality in driving consumer decision-making and satisfaction. The implications of this study suggest that the management of Whitebon Resto Semarang should prioritize continuous improvement in both product quality and service performance to maintain and strengthen consumer satisfaction and loyalty in the long term.

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Journal Info

Abbrev

jt

Publisher

Subject

Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

Description

Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla) is published by the Diploma Program in Tourism at the Merdeka University of Malang as a periodical which provides information and analysis of tourism issues (Hospitality, Tourism Destinations and Travel). This journal is open to ...