Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue

WORKLOAD AND BURNOUT AMONG HEALTHCARE WORKERS: THE ROLE OF WORK-FAMILY CONFLICT AS A MEDIATOR AND HUMAN RESOURCE MANAGEMENT RESOURCES AS BUFFERS: A SYSTEMATIC REVIEW

Jurianto Gambir (Poltekes Pontianak)
Nur Afifah (Universitas Tanjungpura)
Mustaruddin (Universitas Tanjungpura)
Titik Rosnani (Universitas Tanjungpura)



Article Info

Publish Date
16 Jun 2026

Abstract

This systematic review examines the relationship between workload and burnout among healthcare workers, with work-family conflict (WFC) as a mediating mechanism and HRM resources as buffering factors. Following PRISMA guidelines, English-language studies published between 2015 and 2026 were screened, and 23 articles met the inclusion criteria. Of these, 21 reported a positive association between high workload and burnout, especially emotional exhaustion. Among 16 studies assessing WFC, 14 identified it as a mediator. Additionally, 18 studies found that organizational support, supportive leadership, family-friendly policies, adequate staffing, and positive work climates reduced burnout. Burnout thus reflects interacting work demands, family conflict, and organizational resources

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