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DIGITAL HUMAN RESOURCE MANAGEMENT AND INNOVATIVE WORK BEHAVIOR OF PONTIANAK CITY ASN IN IMPROVING THE QUALITY OF PUBLIC SERVICES: THE ROLE OF CHANGE READINESS AND TECHNOLOGY SUPPORT Romawi Marthin; Nur Afifah; Mustaruddin; Titik Rosnani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Digital transformation in the public sector encourages government organizations to develop Digital Human Resource Management (Digital HRM) practices that are not only oriented towards administrative efficiency but also towards the formation of innovative work behavior of ASN. This study aims to analyze the influence of Digital HRM on Innovative Work Behavior (IWB) of ASN and its implications for the quality of public services by considering the role of readiness to change and technological support in ASN Pontianak City Government. The study uses a quantitative approach with an explanatory research design. Data were collected through a survey of 200 ASN and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Digital HRM has a positive and significant effect on Innovative Work Behavior of ASN. Readiness to change is proven to mediate the relationship between Digital HRM and innovative behavior of ASN, while technological support has a direct effect on innovative behavior but is unable to strengthen the relationship between Digital HRM and Innovative Work Behavior in a moderating manner. This study also found that Innovative Work Behavior has the strongest influence on the quality of public services, while the direct effect of Digital HRM on the quality of public services is not significant. These findings indicate that the success of digital bureaucratic transformation is determined not only by technological systems, but also by the psychological readiness of civil servants (ASN) and the organization's ability to build a culture of public service innovation. This research provides a theoretical contribution by integrating technological and organizational behavior perspectives to explain digital HRM transformation in the public sector.
WORKLOAD AND BURNOUT AMONG HEALTHCARE WORKERS: THE ROLE OF WORK-FAMILY CONFLICT AS A MEDIATOR AND HUMAN RESOURCE MANAGEMENT RESOURCES AS BUFFERS: A SYSTEMATIC REVIEW Jurianto Gambir; Nur Afifah; Mustaruddin; Titik Rosnani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This systematic review examines the relationship between workload and burnout among healthcare workers, with work-family conflict (WFC) as a mediating mechanism and HRM resources as buffering factors. Following PRISMA guidelines, English-language studies published between 2015 and 2026 were screened, and 23 articles met the inclusion criteria. Of these, 21 reported a positive association between high workload and burnout, especially emotional exhaustion. Among 16 studies assessing WFC, 14 identified it as a mediator. Additionally, 18 studies found that organizational support, supportive leadership, family-friendly policies, adequate staffing, and positive work climates reduced burnout. Burnout thus reflects interacting work demands, family conflict, and organizational resources
DEVELOPMENT OF PROACTIVE WORK BEHAVIOR: SYSTEMATIC LITERATURE REVIEW Bella Ghia Dimmera; Nur Afifah; Mustaruddin
Management and Sustainable Development Journal Vol. 6 No. 1 (2024): Management and Sustainable Development Journal
Publisher : Department of Management - Institut Shanti Bhuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46229/msdj.v6i1.886

Abstract

Employees' proactive work behavior can influence the organization's future development. This study examines how research on proactive work behavior has evolved through a thorough systematic literature review. This review employed PRISMA, or preferred reporting items, for systematic reviews and meta-analyses with the Watase Uake tools. The systematic literature review was conducted in three stages: planning, conducting, and reporting. The review results showed that the development of proactive work behavior in 2018–2024 indexed by Scopus was highest in 2023, reaching fifty articles. Research on proactive work behavior has grown rapidly over the past decade, with underlying theories such as attribution theory, work design theory, social exchange theory, broaden-and-build theory, job demand resources theory, socialization resource theory, social cognitive theory, self-determination theory, conservation of resources theory, relational identification theory, theory of organizational socialization, self-construal theory, trait activation theory, and self-regulatory theory. Proactive work behavior has a great chance of being published in the world's leading journals.