Jurnal Aplikasi Perpajakan
Vol. 7 No. 1 (2026): Jurnal Aplikasi Perpajakan

DETERMINASI MINAT PENGGUNAAN M-BANKING: KEMUDAHAN, KEPERCAYAAN, MANFAAT DAN FITUR LAYANAN

Silvia Avira Silvia Avira (Unknown)
Rofi’ah (Universitas Gunadarma)
Endang Setyaningsih (Universitas Gunadarma)
Suryandari Setyo Utami (Universitas Gunadarma)
Budiasih (Universitas Gunadarma)



Article Info

Publish Date
20 Jul 2026

Abstract

The rapid development of digital technology in the era of the Fourth Industrial Revolution has significantly transformed various sectors, including the banking industry. Today, Generation Z increasingly prioritizes convenience and speed in various aspects of life, particularly in conducting financial transactions. This study aims to analyze the influence of perceived ease of use, trust, perceived usefulness, and service features on Generation Z's intention to use the BCA mobile banking application, as well as to identify the most dominant factor influencing their intention to use the application. The analytical methods employed in this study include multiple linear regression analysis, the t-test (partial test), the F-test (simultaneous test), and the coefficient of determination (R²). The research data were collected through a questionnaire, with 100 valid responses obtained from the respondents. The sampling technique used was non-probability sampling with a purposive sampling approach. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS). The results indicate that perceived ease of use, trust, perceived usefulness, and service features have both simultaneous and partial significant effects on Generation Z's intention to use BCA mobile banking. Among these variables, service features were found to be the most dominant factor influencing the intention to use the BCA mobile banking application.

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Journal Info

Abbrev

jap

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Aplikasi Perpajakan (JAP) merupakan jurnal blind-review yang diterbitkan secara berkala dua kali dalam satu tahun (Mei dan Nopember). Jurnal Aplikasi Perpajakan adalah media untuk mempublikasikan kegiatan penelitian dalam ilmu ...