EFEKTIVITAS PELATIHAN MANAJEMEN AIR MINUM BERBASIS KOMPETENSI DALAM MENINGKATKAN PELAYANAN DI PERUMDAM LAWU TIRTA KABUPATEN MAGETAN

Tri Waryani (S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya)
Eva Hany Fanida (S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya)
Meirinawati (S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya)
Trenda Aktiva Oktariyanda (S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya)

Jurnal Riset Multidisiplin Edukasi
Vol. 3 No. 7 (2026): Jurnal Riset Multidisiplin Edukasi (Juli 2026)

Competency-based training is an important strategy for improving public service quality, particularly in regional water utility companies. At Perumdam Lawu Tirta, Magetan Regency, service challenges remain, including delays in handling water distribution disruptions, suboptimal employee responsiveness, and the limited implementation of training outcomes. This study aims to describe the effectiveness of competency-based drinking water management training in improving public services. A descriptive qualitative approach was employed using interviews, observations, and documentation. Training effectiveness was analyzed based on Noe's theory, which includes improvements in knowledge, skills, and work attitude. The findings indicate that the training has been effective in enhancing employees' knowledge, technical and customer service skills, and professional, disciplined, and responsive work attitudes. These competency improvements have contributed to better service quality through faster task completion, greater compliance with standard operating procedures, and improved responsiveness to customer needs.