International Journal of Kita Kreatif
Vol 3, No 2 (2026): International Journals Kita Kreatif Vol. 3 No.2 Mei 2026

Building Consumer Value, Satisfaction, and Loyalty from an Islamic Marketing Perspective

Hendra Halim (Faculty of Economics and Business, Universitas Syiah Kuala)
Marwan Ramli (Department of Mathematics, Faculty of Mathematics and Natural Sciences, Universitas Syiah Kuala, Indonesia)
Teuku Meldi Kesuma (Faculty of Economics and Business, Universitas Syiah Kuala)
M. Ridha Siregar (Faculty of Economics and Business, Universitas Syiah Kuala)



Article Info

Publish Date
21 May 2026

Abstract

This article discusses how consumer value, satisfaction, and loyalty can be developed from the perspective of Islamic marketing. This issue is important because modern marketing practices often position consumers as transactional targets, whereas Islamic marketing requires business relationships based on values, ethics, justice, and public benefit. This article positions Islamic marketing as a conceptual approach that is not only concerned with functional satisfaction, but also with consumers’ spiritual and moral satisfaction. The discussion is conducted through a qualitative literature-based study by examining the concepts of consumer value, satisfaction, loyalty, and Islamic principles such as halal, thayyib, amanah, sidq, adl, ihsan, and maslahah. The discussion shows that consumer loyalty in Islamic marketing is formed through the integration of perceived value, satisfaction with consumption experience, trust in the company, and consistent business practices aligned with sharia principles.

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Journal Info

Abbrev

JPSHK

Publisher

Subject

Description

International Journal of Kita Kreatif is a scientific publication that contains articles from research in social sciences, humanities, economics, and other scientific disciplines (interdisciplinary). International Journal of Kita Kreatif publishes research articles that use various approaches, ...