Jurnal Ilmiah Multidisiplin (JUKIM)
Vol. 5 No. 04 (2026): Juli: Jurnal Ilmiah Multidisiplin

The Influence of Competence, Motivation, and Work Environment on Employee Performance in Financial Services

Rosita Rosita (Universitas Prima Indonesia)
Anton Anton (Institut Bisnis Informasi Teknologi dan Bisnis)
Dennis Widjaja (Institut Bisnis Informasi Teknologi dan Bisnis)



Article Info

Publish Date
27 Jul 2026

Abstract

This study examines the effects of competence, work motivation, and work environment on employee performance in financial service companies in Yogyakarta. A quantitative approach with a descriptive and verification survey design was employed. The study population consisted of 145 permanent employees, from whom 100 respondents were selected using simple random sampling. Data were collected through a questionnaire using a five-point Likert scale and analyzed with IBM SPSS Statistics Version 26. The analytical procedures included validity and reliability testing, classical assumption testing, multiple linear regression, partial t-tests, simultaneous F-tests, and the coefficient of determination. The results demonstrate that competence has a positive and significant effect on employee performance. Work motivation and work environment also positively and significantly influence employee performance. Simultaneously, the three independent variables significantly affect employee performance, explaining 72.6% of its variation, while the remaining 27.4% is associated with factors outside the research model. Competence is identified as the most dominant predictor of employee performance. These findings indicate that employee performance can be improved through integrated human resource policies that strengthen professional competence, enhance work motivation, and create a safe, supportive, and conducive work environment. This study provides practical evidence for financial service company management in designing employee development, reward, and workplace improvement programs.

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Journal Info

Abbrev

JUKIM

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Multidisiplin adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Dosen Muda Indonesia dan di payungi Oleh Yayasan Dosen Muda Indonesia dan di terbitkan 6 kali dalam setahun yautu Januari, Maret, Mei, Juli, September, November. Jurnal Ilmiah ...