Jurnal Manajemen Perhotelan dan Pariwisata
Vol. 8 No. 3 (2025): Jurnal Manajemen Perhotelan dan Pariwisata

ANALISIS KUALITAS FASILITAS TERHADAP KEPUASAN PENGUNJUNG DI TAMAN TENGKU SYARIFAH AMINAH SIAK

Ginda Rajin (Politeknik Pariwisata Batam)
Zahara Fatimah (Politeknik Pariwisata Batam)
Supardi (Politeknik Pariwisata Batam)
Andri Wibowo (Politeknik Pariwisata Batam)



Article Info

Publish Date
07 Jan 2026

Abstract

Urban parks as public tourism spaces play an important role in supporting recreational activities and enhancing regional tourism attractiveness. However, the quality and facilities provided do not always optimally generate visitor satisfaction. This study aims to analyze the effect of quality and facilities of public tourism spaces on visitor satisfaction at Tengku Syarifah Aminah Park, Siak. A quantitative approach was employed using a survey method, with data collected from 100 visitors through questionnaires and analyzed using multiple linear regression. The results indicate that quality and facilities have a positive and significant effect on visitor satisfaction, both partially and simultaneously. These findings suggest that improving the quality of management and facilities of public tourism spaces directly contributes to better visitor experiences. This study provides practical implications for park managers and local governments in developing visitor-oriented public tourism space management strategies.

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Journal Info

Abbrev

JMPP

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research ...