Amwaluna: Jurnal Ekonomi dan Keuangan Syariah
Vol. 10 No. 2 (2026): Amwaluna: Jurnal Ekonomi dan Keuangan Syariah

Islamic Mobile Banking Adoption: An Extended UTAUT Perspective Integrating Electronic Service Quality and Perceived Cyber Security

Ach Yasin (Universitas Negeri Surabaya)
Imamuddin Imamuddin (Universiti Malaya)
Ahmad Ajib Ridlwan (Universits Negeri Surabaya)
Sri Herianingrum (Universitas Airlangga)



Article Info

Publish Date
28 Jul 2026

Abstract

Information technology has fundamentally transformed the economic sector, significantly accelerating the adoption of digital financial services, including mobile banking. In Indonesia, although mobile banking usage has been rising sharply, its adoption in Islamic banking remains relatively limited, with approximately 11.47 million users compared to 97.22 million in conventional banking. This disparity highlights a critical research gap. Given Indonesia’s leading position in the global Islamic finance Development index, it is imperative to investigate the factors influencing the adoption of Islamic mobile banking. Accordingly, this study aims to examine and analyse the determinants of intention to use Islamic mobile banking services. Data are collected from 302 respondents in Indonesia and analysed using partial least squares structural Equation modelling. This study finds that constructs within the UTAUT model, namely Performance Expectancy, Social Influence, and Facilitating Conditions, significantly influence Behavioural Intention to continue using Islamic mobile banking, albeit with small effect sizes. In contrast, Effort Expectancy shows no significant effect. The variables of e-Service Quality, Perceived Expected Benefits, and Perceived Cyber Security significantly affect Behavioural Intention. These findings provide empirical evidence on the key factors driving the continued use of Islamic mobile banking. The findings indicate that enhancing Perceived Expected Benefits is essential. Islamic banks prioritise their policies to ensure that all features are transparent and fully aligned with Sharia principles, optimise communication about the benefits of mobile banking, and strengthen their cybersecurity infrastructure to facilitate broader adoption within society.

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Journal Info

Abbrev

amwaluna

Publisher

Subject

Economics, Econometrics & Finance

Description

Amwaluna : Jurnal Ekonomi dan Keuangan Syariah is an academic journal published twice annually (January-July) by Syariah Faculty of Universitas Islam Bandung in cooperation with Asosiasi Pengajar dan Peneliti Hukum Ekonomi Islam Indonesia (APPHEISI). This journal publishes original researches in ...