SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL

LEGAL ANALYSIS OF THE APPLICATION OF CONSUMER PROTECTION TO SPARE PARTS WARRANTY IN THE SALE AND PURCHASE OF HONDA MOTORCYCLES (STUDY IN CV. GRAHA HONDA MARTUBUNG)

Sugio Sugio (Magister Ilmu Hukum, Universitas Medan Area)
Maswandi Maswandi (Magister Ilmu Hukum, Universitas Medan Area)
Azwir Agus (Magister Ilmu Hukum, Universitas Medan Area)



Article Info

Publish Date
30 May 2026

Abstract

The growth of the automotive industry, particularly motorcycles in Indonesia, has driven an increase in sales and purchase transactions, where spare parts warranties are one of the important factors in consumer decision-making. However, uncertainties often arise regarding warranty implementation, leading to conflicts between sellers and buyers. This study aims to analyze the implementation of consumer protection related to spare parts warranties in motorcycle sales and purchase transactions at CV. Graha Honda Martubung, as well as identify inhibiting factors and applicable solutions. The research method used is empirical juridical with a descriptive analytical approach. Data was collected through library research and field research, including interviews with company representatives, consumers, and relevant legal experts. The results show that the implementation of spare parts warranties at CV. Graha Honda Martubung is largely in accordance with regulations, but there are several obstacles such as insufficient socialization to consumers regarding warranty terms, claim procedures that are still considered complicated, and limited stock of certain spare parts. Based on the analysis results, this study provides recommendations including increased socialization, simplification of claim procedures, and better stock management to improve services and consumer protection.

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Journal Info

Abbrev

sosioedukasi

Publisher

Subject

Education Social Sciences Other

Description

urnal sosioedukasi (e-ISSN: 2541-612X, Print ISSN 2086-6135) diterbitkan oleh Fakultas Keguruan dan Ilmu Pendidikan Universitas PGRI Banyuwangi, diterbitkan dua kali setahun pada bulan mei dan november. fokus Scientific Journals of Education and Social. Jurnal sosioedukasi mencakup semua bidang dan ...