JURNAL MANAJEMEN MOTIVASI
Vol 22 No 2 (2026): Jurnal Manajemen Motivasi

The Effect of Service Quality on Patient Satisfaction at Watusongu Public Health Center, Ulubongka District

Tido, Misla (Unknown)
Indriani Ibrahim , Andi (Unknown)
Sipatu , Lindanur (Unknown)
Matalatta, Wisra (Unknown)
P. Adam, Rosida (Unknown)

Article Info

Publish Date
20 Jul 2026

Abstract

Patient satisfaction is a key indicator of healthcare service quality, yet service deficiencies remain at Watusongu Community Health Center. This study examined the effect of service quality on patient satisfaction. A quantitative survey was conducted involving 67 patients using structured questionnaires, and the data were analyzed through simple linear regression. The results revealed that service quality has a positive and significant effect on patient satisfaction (β = 0.696, p < 0.001; R² = 0.484). These findings indicate that improvements in tangibles, reliability, responsiveness, assurance, and empathy can enhance patient satisfaction. The study recommends continuous quality improvement in primary healthcare services.

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...