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All Journal JURNAL MANAJEMEN MOTIVASI
Matalatta, Wisra
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Role of Competency-Based Performance Management in Improving Employee Performance at the Fisheries Office of Tojo Una-Una Regency Kamumu, Irmawati S.; Indriani Ibrahim, Andi; Sipatu, Lindanur; Matalatta, Wisra; P. Adam, Rosida
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9227

Abstract

Human resource competency is essential for improving public-sector performance. This study examines the role of competency-based performance management in enhancing employee performance at the Fisheries Department of Tojo Una-Una Regency. A descriptive qualitative approach was employed using purposive sampling, with data collected through observation, interviews, and documentation and analyzed using the Miles–Huberman–Saldaña model supported by NVivo 12. The findings indicate that technical, managerial, and social competencies, supported by appropriate placement, training, periodic evaluation, and feedback, improve work effectiveness, service quality, responsibility, and productivity. The study highlights the importance of strengthening competency standards and aligning employee placement with organizational needs.
The Effect of Service Quality on Patient Satisfaction at Watusongu Public Health Center, Ulubongka District Tido, Misla; Indriani Ibrahim , Andi; Sipatu , Lindanur; Matalatta, Wisra; P. Adam, Rosida
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9228

Abstract

Patient satisfaction is a key indicator of healthcare service quality, yet service deficiencies remain at Watusongu Community Health Center. This study examined the effect of service quality on patient satisfaction. A quantitative survey was conducted involving 67 patients using structured questionnaires, and the data were analyzed through simple linear regression. The results revealed that service quality has a positive and significant effect on patient satisfaction (β = 0.696, p < 0.001; R² = 0.484). These findings indicate that improvements in tangibles, reliability, responsiveness, assurance, and empathy can enhance patient satisfaction. The study recommends continuous quality improvement in primary healthcare services.
Co-Authors Indriani Ibrahim , Andi Indriani Ibrahim, Andi Kamumu, Irmawati S. Rosida P. Adam Sipatu , Lindanur Tido, Misla