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All Journal JURNAL MANAJEMEN MOTIVASI
Tido, Misla
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Service Quality on Patient Satisfaction at Watusongu Public Health Center, Ulubongka District Tido, Misla; Indriani Ibrahim , Andi; Sipatu , Lindanur; Matalatta, Wisra; P. Adam, Rosida
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9228

Abstract

Patient satisfaction is a key indicator of healthcare service quality, yet service deficiencies remain at Watusongu Community Health Center. This study examined the effect of service quality on patient satisfaction. A quantitative survey was conducted involving 67 patients using structured questionnaires, and the data were analyzed through simple linear regression. The results revealed that service quality has a positive and significant effect on patient satisfaction (β = 0.696, p < 0.001; R² = 0.484). These findings indicate that improvements in tangibles, reliability, responsiveness, assurance, and empathy can enhance patient satisfaction. The study recommends continuous quality improvement in primary healthcare services.
Co-Authors Indriani Ibrahim , Andi Matalatta, Wisra Rosida P. Adam Sipatu , Lindanur