Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Vol. 5 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 5 Nomor 1 (Juli 2026 -

Analysis Of The Effect Of Flexible Working Arrangements On Employee Performance: The Role Of Work-Life Balance And Job Satisfaction As Mediating Variables In The Banking Industry

Johannes P. Kumagaya (Sekolah Tinggi Ilmu Ekonomi Gentiaras)
Fitri Kurniawati (Sekolah Tinggi Ilmu Kesehatan Bhakti Husada Bengkulu)
Fransiska Ekobelawati (Institut Bisnis dan Ekonomi Indonesia)
Herry Syafrial (Politeknik LP3I Jakarta)
Darmun (Universitas Nahdlatul Ulama Cirebon)



Article Info

Publish Date
07 Aug 2026

Abstract

The changing paradigm of the modern workplace post-pandemic and the rapid digital transformation have encouraged the banking sector to adopt Flexible Working Arrangements (FWA) schemes. This study aims to comprehensively analyze the influence of Flexible Working Arrangements on employee performance in the banking industry, by exploring the mediating role of Work-Life Balance and Job Satisfaction. Using a quantitative explanatory approach with a comparative and path analysis research design, data were collected from a sample of banking employees implementing flexible work schemes. The results of the theoretical and scientific study indicate that the implementation of FWA not only makes a significant direct contribution to improving employee performance but also transforms the psychological dynamics of the workplace by improving work-life balance and job satisfaction. Work-Life Balance and Job Satisfaction are proven to act as partial mediators that strengthen the positive relationship between work flexibility and employee productivity. These findings confirm that strategically managed flexibility, supported by responsive technological infrastructure and a supportive organizational culture, is an important catalyst in maintaining operational resilience, talent retention, and achieving sustainable performance in the modern banking industry

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Journal Info

Abbrev

jerkin

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Jurnal Pengabdian Masyarakat dan Riset Pendidikan is a journal on Faculty of Education. Jurnal JERKIN: Jurnal Pengabdian Masyarakat dan Riset Pendidikan is under the auspices of the Faculty of Education, Universitas Pahlawan Tuanku Tambusai. The journal is registered with E-ISSN: 2961-9890. Jurnal ...