Smart Business Journal
Vol. 5 No. 1 (2025): Januari - Juni 2025

PENGARUH ONLINE CUSTOMER REVIEW DAN ONLINE CUSTOMER RATING TERHADAP KEPUTUSAN PEMBELIAN SUNSCREEN WARDAH MARKETPLACE SHOPEE DI KOTA BANJARMASIN

Radhyna Emalia Febriyani (Universitas Lambung Mangkurat)
Novia Nour Halisa (Universitas Lambung Mangkurat)
Setio Utomo (Universitas Lambung Mangkurat)
Irwansyah (Universitas Lambung Mangkurat)



Article Info

Publish Date
04 Jul 2025

Abstract

This study uses a quantitative methodology. The location of the research is in the city of Banjarmasin. A sample of 110 respondents who had purchased decisions for Wardah sunscreen on the Shopee marketplace in the city of Banjarmasin with data collection using questionnaires and data analysis using multiple linear regression analysis. The results of this research show that online customer reviews have a partially significant effect on purchasing decisions for Wardah sunscreen on the Shopee marketplace in the city of Banjarmasin. Then, online customer rating has a partially significant effect on purchasing decisions for Wardah sunscreen on the Shopee marketplace in the city of Banjarmasin. Also, online customer reviews and online customer ratings simultaneously have a significant influence on purchasing decisions for Wardah sunscreen on the Shopee marketplace in the city of Banjarmasin.

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Journal Info

Abbrev

sbj

Publisher

Subject

Description

Smart Business Journal (SBJ) dengan E-ISSN 2828-4437 (online) merupakan jurnal peer-review yang diterbitkan dua kali, yaitu pada bulan Juni dan Desember, oleh Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Lambung Mangkurat, Banjarmasin. Smart Business Journal ...