EKBIS
Vol. 2 No. 01 (2026): EKBIS : Jurnal Ekonomi & Bisnis

Analisis Pengaruh Kualitas Pelayanan Dan Religiusitas Terhadap Keputusan Nasabah Dalam Memilih Pembiayaan Kredit Kepemilikan Kendaraan Melalui Bank Syariah Indonesia

Ikraman (Universitas Raharja)
Anur Rahmah Tiawulandari (Universitas Raharja)



Article Info

Publish Date
26 Jun 2026

Abstract

This study aims to analyze the influence of service quality and religiosity on customer decisions in choosing vehicle ownership credit financing at Islamic banks. The research method used is quantitative with a survey approach. Data was collected thru questionnaires distributed to 31 respondents and analyzed using validity tests, normality tests, and multiple linear regression. The results of the validity test showed that all statement items on the service quality, religiosity, and customer decision variables were declared valid with a calculated r value > r table (0.355). The normality test showed that the residual data was normally distributed. The results of the multiple linear regression produced the equation Y = 4.975 + 0.850X1 + 0.018X2, which indicates that service quality has a dominant positive influence on customer decisions, while religiosity also has a positive influence, although its contribution is relatively small. This finding indicates that improving service quality is a key factor that Islamic banks need to consider in their efforts to increase customer decisions, along with strengthening religious values in banking services.

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Journal Info

Abbrev

ekbis

Publisher

Subject

Economics, Econometrics & Finance Education Environmental Science

Description

EKBIS : Jurnal Ekonomi & Bisnis bertujuan sebagai media pertukaran informasi yang ilmiah dan karya ilmiah antar staf pengajar, mahasiswa, praktisi dan pemerhati ilmu akuntansi dan bisnis, ilmu manajemen, strategi bisnis dan kewirausahaan, manajemen Pemasaran, manajemen Sumber Daya Manusia, manajemen ...