Pengaruh Kompetensi Pelayanan, Budaya Kerja dan Transfer Knowledge Terhadap Kinerja Pegawai di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Rembang

Shofikatul Umma (Universitas PGRI Semarang)
Qristin Violinda (Universitas PGRI Semarang)
Noventia Karina Putri (Universitas PGRI Semarang)

Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Vol. 6 No. 2 (2026): Juni, Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan

This study aims to examine the effect of service competence, work culture, and knowledge transfer on employee performance at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Rembang Regency. This research employs a quantitative approach with a descriptive method. The population consists of all employees, and the sampling technique uses non-probability sampling with a total of 79 respondents. Data were collected through questionnaires and analyzed using statistical methods with the assistance of SPSS version 25. The results indicate that service competence and knowledge transfer have a positive and significant effect on employee performance. Meanwhile, work culture does not have a significant effect on employee performance. However, simultaneously, all three variables significantly influence employee performance. These findings suggest that improving employee competence and optimizing knowledge transfer are key factors in enhancing employee performance.